Jim Ellis Buick GMC Atlanta

GREAT CUSTOMER SERVICE Mr John Anderson was great, I was in and out to make my next appt I had for that day. Keep up the timely great work. Mr John Anderson was great, I was in and out to make my next appt I had for that day. Keep up the timely great work. More

Awesome service Brought car in with no appointment due to studder. Cortez was able to get my car diagnosed and serviced. Explained repair needs and ordered parts. Brought car in with no appointment due to studder. Cortez was able to get my car diagnosed and serviced. Explained repair needs and ordered parts. More

Unnecessary roughness handling my vehicle. When parking my Acadia the tech did not come to a complete stop when changing gears from Drive to Reverse and from Reverse to Drive(Causes transmissio When parking my Acadia the tech did not come to a complete stop when changing gears from Drive to Reverse and from Reverse to Drive(Causes transmission problems). Radio tuner changed and volume turned so high that I could hear it in the customer lounge. I went to investigate when I realized that this was my vehicle. I noticed that my Acadia was driven off site for tire rotation. After asking the Service Advisor why, I was told that the my Acadia had to be taken across the street to have the tires rotated. Oil, oil filter change and tire rotation should be completed at one facility and not two or more. To me, this is inappropriate behavior when handling a customer's vehicle in a rough manner. After all, I am the customer and at the very least expect those handling my vehicle to treat it appropriately. FYI: Invoice No. 569385, Date of service:29 March 2019 Service Advisor: John Anderson This makes me wonder how the technician drove my Acadia to the tire rotation shop across the street. More

Wasted our time! After requesting 2 vehicles be available for a test drive prior to arrival, and waiting another 45 minutes after arrival, still NO vehicle available t After requesting 2 vehicles be available for a test drive prior to arrival, and waiting another 45 minutes after arrival, still NO vehicle available to test drive! Wasted my entire afternoon. I won’t be going back and certainly don’t recommend their team to work with! More

Best Customer Experience Brandon was awesome!! The staff was very courteous and even the iPhone charger was necessary!! Keep it up!!! They are familiar with my vehicle. Tom wa Brandon was awesome!! The staff was very courteous and even the iPhone charger was necessary!! Keep it up!!! They are familiar with my vehicle. Tom was pleasant as well, he’s usually my service advisor. More

Great! The overall service was great and Brandon Cannon was excellent to work with during my visit! Thank you for sending this out to your customer. The overall service was great and Brandon Cannon was excellent to work with during my visit! Thank you for sending this out to your customer. More

Service center is grear John in service is the best. His attention to the customer is a true testament to Jim Ellis having the right people in place to get the job done. John in service is the best. His attention to the customer is a true testament to Jim Ellis having the right people in place to get the job done. More

New Tires and Alignment Thank you Cortez and Jim Ellis for taking care of installing new tires and the alignment of my car. I appreciate that Cortez gave me everything for a Thank you Cortez and Jim Ellis for taking care of installing new tires and the alignment of my car. I appreciate that Cortez gave me everything for a $70 rebate gift card (that I was unaware of) from GM for purchasing my tires from Jim Ellis GM certified service center. Everything was easy from making an appointment to waiting with complimentary coffee tea and water and checking out. And I also get discounted oil changes and free tire rotations at every service. More

AT4 review Dealer was good Fit and finish on truck was not so good 9 mi on it but scuff marks on AT4 emblem and door edge inside driver door. Spot got missed a Dealer was good Fit and finish on truck was not so good 9 mi on it but scuff marks on AT4 emblem and door edge inside driver door. Spot got missed and wasn’t covered by spray bed liner. Bed liner had couple of discolorations. Steering wheel slightly off center. More