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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,631 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,631 reviews
March 22, 2019
Horrible Experience--Complete Lack of Care for Customers I found the service advisor and service manager that I dealt with at Jim Ellis GMC to be dishonest, unprofessional, and completely disrespectful. GM s I found the service advisor and service manager that I dealt with at Jim Ellis GMC to be dishonest, unprofessional, and completely disrespectful. GM sold me a new vehicle which turned out to be a lemon. Jim Ellis was not responsible for this sale, but they were the dealer I brought the car to for repairs. After SEVERAL weeks in the shop, I was told the car was repaired and waiting for me to pick up. When I got there the next morning, I could tell right away that the issue was not handled. I let the advisor and the manager both know my concern, and they assured me nothing was wrong. When I first approached the advisor, he rudely said "what do you want me to do" as if I was being ridiculous by saying I was concerned it wasn't fixed right. When I got home that after noon, sure enough the issue was a prevalent as ever. The gentlemen treated me as if I was completely naïve, clueless, and unaware. I don't know if its because I'm young or what that they thought they could get away with this, but in reality I'm a armed forces veteran and am finishing my doctorates degree.. so I'm pretty sure my awareness is just fine. After returning the vehicle to be repaired AGAIN, it was out another couple of weeks, when I was told to come and pick it up. When I got there, the vehicle was FILTHY, as if they hadn't even attempted to get all of the dust and grime from the shop out of my car. Why would any decent customer representative think it was okay to leave someone's car looking like this after all the trouble I have already been through? Once again, when I pointed this out, I was treated as if it was an inconvenience. Sorry guys, it was you who were clueless, unaware, and INCONVENIENT. By the way, I never received the repair paperwork from the service center regarding the final repairs that had to be made. This paperwork is required by law to be given to customers upon receipt of their vehicle. I believe this was an obvious attempt to suppress evidence from my lemon case. This entire process with the lemon has been horrible, and Jim Ellis did everything they could to make sure it was even worse. I will never reccomend this service department to anyone. More
by logan.p.vickery
Verified CustomerEmployees Worked With
Scott Bergstrom , Tom Rickard
March 21, 2019
Very amazing Nice employees got the job done! very clean, well managed & great prices, very helpful. Gotus out of a vehicle we didn’t want / need anymore into a br Nice employees got the job done! very clean, well managed & great prices, very helpful. Gotus out of a vehicle we didn’t want / need anymore into a brand new vehicle 🙂 More
by destin.willis3
Employees Worked With
(Can’t think of his name but he’s to the left of Blake )he helped a lot also , Michael Mills, Blake Delacroix Kenya
March 21, 2019
Service - John Anderson and Cortez Heath I am always pleased to get service of any kind at Jim Ellis GMC. Prompt, efficient and I have never had to "take my SUV back" due to faulty workmansh I am always pleased to get service of any kind at Jim Ellis GMC. Prompt, efficient and I have never had to "take my SUV back" due to faulty workmanship. More
by PIANOKEYS88
Employees Worked With
John Anderson, Cortez Heath
March 21, 2019
Will not have car serviced there again This is the 4th time I have had my car serviced at Jim Ellis. The 1st time it was great and they got me in and out. The 2nd, 3rd, & 4th times were This is the 4th time I have had my car serviced at Jim Ellis. The 1st time it was great and they got me in and out. The 2nd, 3rd, & 4th times were all progressively getting worse. The wait time is ridiculous. An oil change should not take more than 45 minute. I had a 8:40 appointment time this past week for an oil change and got there 25 minutes early and it took over 2 hours to get my car back. Then I left without my paperwork because my car was locked out of the system. I had my tires rotated there on a separate location and they forgot the wheel lock. I went back to get it and waited 20 minutes and had to leave. After calling and complaining I went back an additional time and after waiting too long had them give me a new set for my husband to just install at home. More
by BMB
Employees Worked With
John Anderson
March 20, 2019
Phenomenal Service This is hands down the best Service Department I have ever visited. Always courteous, professional and fast. I would highly recommend this Service Dep This is hands down the best Service Department I have ever visited. Always courteous, professional and fast. I would highly recommend this Service Department if you drive a GMC or BUICK. More
by PEdwards
Employees Worked With
John Anderson
March 18, 2019
Awesome! I dropped for the second time my Buick Encore because my A/C had problems and Tom Rickard took it personally to find out what was the problem and prov I dropped for the second time my Buick Encore because my A/C had problems and Tom Rickard took it personally to find out what was the problem and provide me with a courtesy car and for two days draw the vehicle and found out that the sensor spotting the temperature was showing 400 degrees and confusing the start and stop of the A/C. Great job! More
by BDANDRIA40
Employees Worked With
Tom Rickard
March 13, 2019
Routine/scheduled service As always Tom Rickard is outstanding, He professional and has a positive attitude in my experience working with him. Tom's experience is always welcom As always Tom Rickard is outstanding, He professional and has a positive attitude in my experience working with him. Tom's experience is always welcoming. More
by RELLWAY74
Employees Worked With
Tom Rickard
March 12, 2019
Our Jim Ellis Experience Our experience with Jim Ellis Buick was wonderful. The sales team worked untiringly to seal our deal with professionalism and courtesy. We appreciate Our experience with Jim Ellis Buick was wonderful. The sales team worked untiringly to seal our deal with professionalism and courtesy. We appreciate them so much. More
by dr.annweaver
March 12, 2019
Encore Experience I dropped my Encore off on a Sunday afternoon and was called first thing Monday morning. The service advisor (Tom) was friendly and quick at resolving I dropped my Encore off on a Sunday afternoon and was called first thing Monday morning. The service advisor (Tom) was friendly and quick at resolving my issue. I was able to pick my car up before noon making the overall experience convenient! More
by weldonjames24
Employees Worked With
Tom Rickard
March 08, 2019
Awesome service I had concerns with my cars shocks and tires. Tom took the time to explain the support system for my car and explained why I was experiencing issues w I had concerns with my cars shocks and tires. Tom took the time to explain the support system for my car and explained why I was experiencing issues with my tires. I very excited that I came to Jim Ellis for service, Great customer service and technical support. More
by tyeinatl208
Employees Worked With
Tom Rickard
