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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,631 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,631 reviews
August 21, 2018
First Oil Change on new truck The service writer, Brandon, is excellent. This was my second visit. First was when the truck was new and immediately had a problem. This visit was The service writer, Brandon, is excellent. This was my second visit. First was when the truck was new and immediately had a problem. This visit was for an oil change. Brandon explained the first visit and what was done and should have been done at the selling dealer. Brandon is a wonderful service adviser and I highly praise him to all my friends. He is very helpful, always answers questions and is ALWAYS very king and considerate. More
by ANNEMDOUGLAS
Verified CustomerEmployees Worked With
Brandon Cannon
August 20, 2018
Service and poor quality of car. My torque converter went out on my 2017 Denali and I was never offered a rental car. 2nd time my car has been in the shop. My torque converter went out on my 2017 Denali and I was never offered a rental car. 2nd time my car has been in the shop. More
by TONYAPOLSON
Employees Worked With
Cortez Heath
August 17, 2018
It was just ok I felt pressured to leave my car overnight to just have the engine checked even though I expressed I didn’t have the time to. The service representati I felt pressured to leave my car overnight to just have the engine checked even though I expressed I didn’t have the time to. The service representative was not understanding and made me feel bad for not leaving it. He was also not reassuring that my warranty would probably cover the engine issue which made me worry I would have to pay a lot for the issue after we just bought our car from them in April. I also tried to get a shuttle to go across the street for a quick trip while my 90min car service was taking place. The service rep expressed that they couldn’t promise me that I would be picked up within two hours in time to get back to the dealer, it just seemed made up. More
by MRSFOX1985
Employees Worked With
I did not receive the names of the employees that helped me.
August 16, 2018
Most excellent. The entire team at Jim Ellis Buick were incredible to work with. They made our buying experience enjoyable. Jim Ellis Buick team runs a very efficie The entire team at Jim Ellis Buick were incredible to work with. They made our buying experience enjoyable. Jim Ellis Buick team runs a very efficient and timely process. Our transaction, training and transition of ownership went so smooth. We were in and out in no time. More
by jds859
Employees Worked With
Barry Bacon, Michael Mills
August 15, 2018
Good Work Work was done in a timely manner for a fair price. Brandon kept me informed of the progress and identified and gave me an estimate for additional ser Work was done in a timely manner for a fair price. Brandon kept me informed of the progress and identified and gave me an estimate for additional service that would need to be done in the near future - though he did not give me the hard sell, which I appreciated. I do wish the Express Service Center was still operating, which is the only reason I gave "Customer Service" a lower rating. I feel this change was made to better accommodate the dealership than the customers. More
by DAVID.KIRK
Employees Worked With
Brandon Cannon
August 15, 2018
General Service The service was good but 90 minutes is a lot of time to wait. So given the option of 90 minutes or going to a quick service at a little lesser price c The service was good but 90 minutes is a lot of time to wait. So given the option of 90 minutes or going to a quick service at a little lesser price could win out over time. More
by bcoons0
Employees Worked With
Brandon Cannon
August 15, 2018
Problem quickly identified and repair quickly made My service representative, Tom Rickard, is a jewel. Once needed parts arrive at the dealership, the service is completed expertly and in a timely man My service representative, Tom Rickard, is a jewel. Once needed parts arrive at the dealership, the service is completed expertly and in a timely manner. More
by CMJ1261
Employees Worked With
Tom Rickard
August 14, 2018
Fast/courteous/professionals I've come to this sevice center at least 4 times and the staff are always fast, courteous and professional. The text message updates are awesome as th I've come to this sevice center at least 4 times and the staff are always fast, courteous and professional. The text message updates are awesome as they allow me to continue on with my day, pay online, and inform the service center when I'll return to retrieve my car. I always recieve a call if they find an issue that needs to be addressed and they've even offered cheaper solutions (website referrals for parts) to repairs that they've identified. All in all a service center that I trust More
by GWEN.BRANDON
Employees Worked With
Tom Rickard, Brandon Cannon, Cortez Heath
August 14, 2018
Still haven't recieved deposit money. Seems that once they make sale they don't want to give your deposit back. I called several times with no response. Won't shop here again. Seems that once they make sale they don't want to give your deposit back. I called several times with no response. Won't shop here again. More
by Martinez6474
Employees Worked With
Ricardo Nash
August 14, 2018
Great service!! Great truck!! Jake took great car of us and was a pleasure to deal with. I would definitely come back next time I'm in the market for the vehicle. Jake took great car of us and was a pleasure to deal with. I would definitely come back next time I'm in the market for the vehicle. More
by ANDREWNITSCH
Employees Worked With
Jake Bugrovsky
