Jim Ellis Buick GMC Atlanta

Excellent and easy, as always . This time my visit required an appointment, but since I dropped my car in the morning the service was done before promised time. Also having 'reward . This time my visit required an appointment, but since I dropped my car in the morning the service was done before promised time. Also having 'reward' points/ money is always help the final bil! Thank you! More

GMC review excellent service, work explained and completed on time. Would recommend to friends. Plan on coming back soon, very convenient. offered amenities a excellent service, work explained and completed on time. Would recommend to friends. Plan on coming back soon, very convenient. offered amenities and services. Was greeted quickly and given the opportunity to explain needed service. More

Great Dealership The team got me in my new truck and on the road so that I could start enjoying the new truck vs spending time in the dealership - thanks The team got me in my new truck and on the road so that I could start enjoying the new truck vs spending time in the dealership - thanks More

Always excellent service. Cortez Heath has been my service advisor for a few years. He always friendly and helpful. He is an outstanding advisor. Several times I have brought m Cortez Heath has been my service advisor for a few years. He always friendly and helpful. He is an outstanding advisor. Several times I have brought my vehicle early and he is the same person at 7 am as he is at 4pm on Saturday. He represents the company very well. More

Great Job John is awesome. Always quick and efficient! Keep up the good work team. I would always bring my car here for maintenance. Service has a very friendly John is awesome. Always quick and efficient! Keep up the good work team. I would always bring my car here for maintenance. Service has a very friendly atmosphere. More

Great Service Car serviced as discussed. Good communications. Apointment system worked. Excellent Job. Cortez did a great job. Represented Jim Ellis Dealership well Car serviced as discussed. Good communications. Apointment system worked. Excellent Job. Cortez did a great job. Represented Jim Ellis Dealership well. Glad TV was on non-political channel. More

Service John communicated with me and made sure that I understood what was going on with my vehicle and help me to get the assistance that I needed. John communicated with me and made sure that I understood what was going on with my vehicle and help me to get the assistance that I needed. More

Best experience ever! Let me be clear. I hate the car buying experience. Typically no one listens, they just want to sell you stuff you don’t want. This is not the case w Let me be clear. I hate the car buying experience. Typically no one listens, they just want to sell you stuff you don’t want. This is not the case with Dave Mathews and the team at Jim Ellis Buick. Everything was taken care of. They gave me a very respectable trade, took care of my financing, and really listen to what I wanted and they delivered. I am very impressed with Dave Mathews, Michael in the finance department, the dealership manager. More

Lost Time Servicing appears to be severely over-priced. Service advisor(s) very short and indifferent. They seemed very motivated to add, upsale and overcharge. Servicing appears to be severely over-priced. Service advisor(s) very short and indifferent. They seemed very motivated to add, upsale and overcharge. There is an "apparent unwritten rule" with your service department regarding "customer wait/no wait" after a vehicle is brought in for servicing. Reason for Servicing: (Scheduled Appointment) - Routine Oil and Filter Change and Tire Rotation * Additional Issue: Test Electrical System Upon arrival, my initial contact was with, Service Advisor, Brandon Cannon. (The assigned advisor, John Anderson, had not yet arrived). After confirming the work to be done, Mr Cannon asked if I was going to wait or leave the vehicle. (Mr Cannon informed me the secondary issue would take 2-3 hours). I informed him that I had someone en route. So, the assumption to him was that I was leaving the vehicle. I then proceeded to the customer lounge area. Issue: I arrived at the service department @ 7:25a. At approximately 11:30a, Mr Anderson introduced himself stating that he informed by Mr Cannon that I was still there. He apologized and then proceeded to say that a technician was "just" pulled my work order. Needless to say, I was not pleased with that after 4 hours. He then stated although I had an appointment, my vehicle was pushed back in work order. Again the assumption was that I had left the vehicle for a later pickup. He stated that this was a normal practice. Wanting to be sure of what I heard, he repeated it with somewhat of a smug and indifferent demeanor (as if I wasn't supposed to question him). Not Acceptable and Very Disappointing! I later explained to Mr Anderson that my disappointment was not totally directed at him (didn't seem to matter). My disappointment is with the "practice". Whether my being there or not, my vehicle (or any other customer, unless informed) should not be delayed in work order. I also think there was a lack of effective communication and understanding which resulted in unintentional assumptions by all involved. Suggestion: Whether a customer will wait or leave a vehicle for servicing, please ensure that your service advisors clearly explain the "practice", to avoid future misunderstandings. Be prepared in their response. At least display empathy when responding to a not so plesant issue. Anybody can be indifferent. By the way, oil and filter change, only. - Lost Time. SL Thomas More

Terrible customer service Tom Rickard I think that was his name, He was the gentleman at the front desk. He was very rude and short with me and kept yelling at his coworker to Tom Rickard I think that was his name, He was the gentleman at the front desk. He was very rude and short with me and kept yelling at his coworker to do things. I realize he was very busy but it was the worst customer service I’ve ever had . More