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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,709 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,709 reviews
June 23, 2018
THE WORSE EXPERIENCE EVER!!!!!! I bought a new GMC Canyon and I left the dealership in my old car to pick up a friend so I can go back to get the truck. We arrived at the dealership I bought a new GMC Canyon and I left the dealership in my old car to pick up a friend so I can go back to get the truck. We arrived at the dealership about an hour later. As I pulled out of the dealership I noticed that there were 48 miles on the vehicle and not 18 miles that was on my paperwork. I had only been gone an hour. I was sure my paperwork and the dashboard displayed 18 Miles. I didn’t even test drive the vehicle so it should have still been 18-20 miles on it. So I started searching for the features that the salesman sold me on. Only to find there was no OnStar or Satellite Radio in this vehicle. And he specifically said that he got the vehicle registered with OnStar before I left. When I called Jim Banks (salesman) he acted as if he was too busy to talk because he had a customer and he said he’d have someone to call me. That never happened! He did take the time to tell me he put a book for the radio in the glove box. So I opened the book and the radio wasn’t even the same as the radio in the vehicle so I knew this had to be on purpose. This is a brand new vehicle and the owners manuals are in all of the vehicles so why did he have to put a special booklet in the glove box? Long story short the vehicle had been switched and I returned the truck immediately!!! After sitting at the dealership from 10am to 7pm they finally got me into another vehicle with all of the features. However, they were trying to be trifling by suggesting they just switch out the mirror in the vehicle to give me OnStar instead of giving me what I paid for. The vehicle had no satellite radio capabilities so the problem wouldn’t have been solved by adding the mirror. That was another thing that pissed me off!! Why was this the first option? Putting me into the vehicle that I paid for should have been the ONLY option!!! The manger Michael Drew and salesperson Nina Richardson went above and beyond to try to make everything right and I did appreciate that. However, even days after the incident I called to speak with the owner because I didn’t feel good about the Bait and Switch! I would have felt better if the salesman had called and apologize, but he avoided me at all cost. He could have at least act like it was an accident even if it was intentional. My question is how many people have they done this to that didn’t catch it?! More
by trina813
Verified CustomerEmployees Worked With
Jim Banks, Nina Richardson, Michael Drew
June 20, 2018
brakes. Always a pleasure dealing with Jim Ellis GMC Buick. Tom takes great care of his customers. Goes out of his way to help. Represents Jim Ellis well. Always a pleasure dealing with Jim Ellis GMC Buick. Tom takes great care of his customers. Goes out of his way to help. Represents Jim Ellis well. More
by PAPWW2
Employees Worked With
Tom Rickard
June 19, 2018
GREAT SERVICE John is always very pleasant to deal with and very professional. He is looking out for his customers and making sure the repairs are done right the fi John is always very pleasant to deal with and very professional. He is looking out for his customers and making sure the repairs are done right the first time and with the customers best interest at heart. Thanks for a great job John! More
by JBURNS8
Employees Worked With
John Anderson
June 19, 2018
Bad experience Service was horrible. The guys that work inside was playing around while cars was lined to to get serviced. Failed to follow up properly I will never Service was horrible. The guys that work inside was playing around while cars was lined to to get serviced. Failed to follow up properly I will never go back to this location again. They had my car for a week and was not able to provide me with a loaner car to get back and forth to work. They showed no care of my situation. More
by RASHEEDMCDONALD2014
Employees Worked With
Brandon Cannon
June 18, 2018
Very helpful and quick service! I came for routine service/oil change without having an appointment but made it a point to get me in so I didn't have to wait long. I came for routine service/oil change without having an appointment but made it a point to get me in so I didn't have to wait long. More
by LLEGACKI
Employees Worked With
Brandon Cannon
June 15, 2018
New Ride!! The best part of my experience was working with David Matthews. Dave did an awesome showing truck that would like and made the entire process great fo The best part of my experience was working with David Matthews. Dave did an awesome showing truck that would like and made the entire process great for me. If the time comes up again I will happily come to Jim Elills GMC. More
by Riding in style
Employees Worked With
Nicole Quinones, Dave Mathews
June 15, 2018
Great day at J. Ellis Buick I am a satisfied Jim Ellis customer.. primarily because of my service representative,Tom Rickard. He is courteous, knowledgeable and professional. He I am a satisfied Jim Ellis customer.. primarily because of my service representative,Tom Rickard. He is courteous, knowledgeable and professional. He keeps me informed as to the progress of work on my vehicle And seems always eager to respond to my inquires regarding my Enclave.. More
by HALLFORDLR@bellsouth.net
Employees Worked With
Tom Rickard
June 14, 2018
Nice service however confusion of appointment location The service was wonderful once I found which location the service was. I bought a used dodge from this dealership and had been going to the Chevy deal The service was wonderful once I found which location the service was. I bought a used dodge from this dealership and had been going to the Chevy dealership to get my oil changes. I was not told that service area had closed. On apt day i went to the Chevy dept to learn it was closed. I was told to go to the Buick dept. Then at Buick they said I was in the wrong place so I had to get my car back and drive down to the gmc service. That was where I was supposed to be. Took about 30 min. Once there service was great, John was wonderful. More
by AIMEE.MCQUAIG
Employees Worked With
John Anderson
June 14, 2018
Good, Professional Service I took my vehicle in for regular maintenance. The service representative was immediately open about the fact that they were running a bit behind and t I took my vehicle in for regular maintenance. The service representative was immediately open about the fact that they were running a bit behind and that it would take a bit longer than usual. During my wait I was kept informed about what they were doing, what they found that needed additional work and the cost involved. Very open and transparent which I appreciated. More
by MOJOTITUS
Employees Worked With
Brandon Cannon
June 13, 2018
The service on my old cars was very good thank you my 97 LeSabre and o3 Pontiac Vibe needed some significant maintenance. Tom took good care of me. Thank you. What more can I say, Thank you again. Me my 97 LeSabre and o3 Pontiac Vibe needed some significant maintenance. Tom took good care of me. Thank you. What more can I say, Thank you again. Mel More
by MEL272508
Employees Worked With
Tom Rickard
