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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,791 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,791 reviews
April 12, 2018
Good folks to do business with. Ok thanks His co eas very good on time and did good job.next time you dont need to ask for 25 words to say a co did a good job or not. My time is too Ok thanks His co eas very good on time and did good job.next time you dont need to ask for 25 words to say a co did a good job or not. My time is too impt. To spend doing 25 words when I told you the work is good or not. Get a life and cut it down to less than 25 words. You get it.?Ok thanks. Tom was tops in his job.Ok thanks. More
by FWESLEY
Verified CustomerEmployees Worked With
Tom Rickard, Matt Braun
April 11, 2018
Service rep was not sensitive to our questions and did not follow up on them. Used parts that were replaced were not offered when the car was picked up. Left rep was not sensitive to our questions and did not follow up on them. Used parts that were replaced were not offered when the car was picked up. Left the question to us if those things really needed to be replaced. More
by GMC customer
Employees Worked With
Tom Rickard
April 11, 2018
Awesome Brandon was awesome, he kept me aware of the progress of my service every step of the way I will be back when I need service, Brandon was awesome, he kept me aware of the progress of my service every step of the way I will be back when I need service, More
by DAWSON.L.BROOKES
Employees Worked With
Brandon Cannon
April 09, 2018
Worst experience I've heard of at a service department My wife felt belittled and frankly insulted by the experience she had with Tom during her experience at this service department. To be honest, if I co My wife felt belittled and frankly insulted by the experience she had with Tom during her experience at this service department. To be honest, if I could give negative scores I really would at this point. She was profoundly disturbed by the interaction with Tom - and I will never put her in that situation ever again. She actually was fearful during her time there. Seriously? You just don't treat people that way - ever. Let alone in a customer service environment. This interaction has soured us on the entire GMC experience. We have chosen to buy a GMC SUV and also lease a Chevy car within the last two years. If this is the kind of person that this dealership employs, we will never purchase from this dealer or any other GMC dealership for that matter. More
by JJPETERSON002
Employees Worked With
Tom Rickard
April 09, 2018
Outstanding GMC service center The Jim Ellis Buick GMC Service center is outstanding. All work is done professionally, in a timely fashion, and is reasonably priced. They always a The Jim Ellis Buick GMC Service center is outstanding. All work is done professionally, in a timely fashion, and is reasonably priced. They always are available for those repairs that pop up unexpectedly. Tom Rickard, who is my service manager, is always courteous and professional and available to provide any assistance needed. More
by BKCOLEMN
Employees Worked With
Tom Rickard
April 09, 2018
Great service, Great value for the visit. Got an oil and filter, a scheduled inspection, and recommendations regarding tire replacement all at a reasonable price. Wait time was 2 hours, only i Got an oil and filter, a scheduled inspection, and recommendations regarding tire replacement all at a reasonable price. Wait time was 2 hours, only issue. But will return. More
by WBODDIE
Employees Worked With
none of above. ?Anderson
April 07, 2018
Vladimir works another miracle Vladimir got the part and installed the bulb himself (I had been stopped by the police about tail lights). I have never gotten in and out of any car Vladimir got the part and installed the bulb himself (I had been stopped by the police about tail lights). I have never gotten in and out of any car place so quick (And yes I paid for the part). More
by STEWROB
Employees Worked With
Vladimir Kochubey
April 06, 2018
Thanks Nicole Q. Nicole did a great job helping us get an Acadia near our target price. We appreciate the efforts of Nicole and the Jim Ellis team. Nicole did a great job helping us get an Acadia near our target price. We appreciate the efforts of Nicole and the Jim Ellis team. More
by kawiggins
Employees Worked With
Nicole Quinones
April 05, 2018
No gimmicks on a great offer! We do not live near this Jim Ellis dealership, so when I spoke with Sergio I was adamant that I wanted to drive any of the 4 cars advertised at the sp We do not live near this Jim Ellis dealership, so when I spoke with Sergio I was adamant that I wanted to drive any of the 4 cars advertised at the special price. He had 2 of the 4 available and ready to drive when we arrived and the total purchase time was under 3 hrs from test drive to driving off the lot!! Great service and great price. More
by ellenv12
Employees Worked With
Sergio Fragoso
April 05, 2018
Friendly and non- intimidating Tom was thorough and patient with me and my daughter. Though the sticker shock hit me, Tom assured me this was needed for my daughter's safety. Tom was thorough and patient with me and my daughter. Though the sticker shock hit me, Tom assured me this was needed for my daughter's safety. More
by EDLENEB
Employees Worked With
Tom Rickard
