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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,806 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,806 reviews
October 16, 2025
I had rough idle, check engine light flashing and alerts for service ESC, Forward Collision not available and Service traction control. Jim Ellis dealership diagnosed lifter failure and bad camshaft. After for service ESC, Forward Collision not available and Service traction control. Jim Ellis dealership diagnosed lifter failure and bad camshaft. After 30 days all the exact same symptoms have returned. After repeated (at least 4) trips to the dealership. I'm told that they can't recreate the alerts and therefore cannot make any repairs. So I'm stuck with an unreliable $80,000 Yukon SLT 5.3. The engine replacement was a misdiagnosed and therefore I should be refunded or that $5,000 I paid for a new engine should go toward the correct diagnosis in order to make me whole especially since I ama loyal customer who have purchased 3 GM vehicles. This make me want to find a more reliable non GM vehicle! The issues I'm having is a known wider issue for GM which makes it even more disheartening that they continue to allow their customers who invest so much money to go thru this! More
by Tony
Verified Customer
October 16, 2025
Dewayne was a great service advisor. He was friendly and kept me posted on the time needed for the service. It actually took less time than what he originally stated, I was very pleased He was friendly and kept me posted on the time needed for the service. It actually took less time than what he originally stated, I was very pleased with that! More
by Hmcleod33
Employees Worked With
October 14, 2025
Larion Downs is a wonderful asset to Jim Ellis Buick. He’s very knowledgeable, attentive, friendly and always keeps you informed. It was a pleasure doing business with Jim Ellis. He’s very knowledgeable, attentive, friendly and always keeps you informed. It was a pleasure doing business with Jim Ellis. More
by Katskorner30
Employees Worked With
October 13, 2025
Great buying experience! Larion was the best and the manager Patrick Bernard found the vehicle I was looking for! Joe in finance was terrific. Highly recommend!! Larion was the best and the manager Patrick Bernard found the vehicle I was looking for! Joe in finance was terrific. Highly recommend!! More
by Cam Killebrew
October 05, 2025
They handled business, gave me info on what is needed and what is being done. I worked recommend then to anyone. what is being done. I worked recommend then to anyone. More
by pa_randolph
October 04, 2025
Christoper Curry and Jim Ellis Buick GMC went above and beyond. Very friendly and great customer service! beyond. Very friendly and great customer service! More
by rblackburn05
Employees Worked With
October 04, 2025
Service was good but the repair took much longer than initially quoted and was more expensive than anticipated due to the labor hours. Car feels better but I would have made different plans if I knew how initially quoted and was more expensive than anticipated due to the labor hours. Car feels better but I would have made different plans if I knew how long and how expensive the repair was going to be up front More
by danielpoland13
Employees Worked With
September 30, 2025
Poor customer service. Not a great experience. No one seems to enjoy their job or so any appreciation for their customers. Not a great experience. No one seems to enjoy their job or so any appreciation for their customers. More
by GTHOM1384
Employees Worked With
September 29, 2025
I visited Jim Ellis GMC on September 22,2025 regarding the purchase of a 2025 GMC Sierra. I had set an appointment to view the vehicle, yet upon arrival the truck was not visible. Neither the sales repres the purchase of a 2025 GMC Sierra. I had set an appointment to view the vehicle, yet upon arrival the truck was not visible. Neither the sales representative nor the sales manager could locate it for nearly 15 minutes. I was eventually escorted to another location on site, where the vehicle was finally shown. To my disappointment, the truck was dirty inside and out and was not clearly prepared for showing-especially after I had been assured beforehand that it would be ready. Despite this, I was still interested in the vehicle and hopeful of receiving fair treatment and a good price from a reputable local dealership. After several rounds of back and forth negotations, we agreed on a purchase price. From the beginning, I was clear that I wanted to take advantage of the advertised 2.9% financing rate thru GMAC. However, the finance manager initially offered me a 7% rate, and after more than an hour of back and forth, only then agreed to the 2.9% rate over 72 months. After full execution of paperwork, new truck was driven up to allow transfer of personal items. Shortly later, sales manager mentioned that our agreement was not correct and agreed to 2.9% rate could not be offered nor accepted, and I would need to accept a higher rate of 5.9% or find alternative financing. After giving experience some thought, I returned truck to dealership the next morning. The entire experience was unprofessional, unethical, and incredibly frustrating. I have purchased vehicles for over four decade, and this was by far the worst sales and finance process I have ever encountered. More
by browland9496
September 29, 2025
Larry is absolutely amazing! Made the car buying experience painless. Answered all my questions. I love my new vehicle! Thank you Larry Made the car buying experience painless. Answered all my questions. I love my new vehicle! Thank you Larry More
by Rachel
Employees Worked With
