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Jim Ellis Buick GMC Atlanta

Atlanta, GA

Overview
Employees
Reviews
4.3
1,666 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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5862 Peachtree Blvd.

Atlanta, GA

30341

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Showing 1,666 reviews

December 03, 2023

I love how fast and accurate they are. They keep you up to date with everything that is going on. More

by CALFORD28311
Recommend Dealer
Yes
Employees Worked With
Brandon
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you again for choosing Jim Ellis Buick GMC and we hope to see you again.

December 01, 2023

Got my car serviced for the problems that I had. As soon as I pulled off of the premises in traffic my service engine light came on, while I was in traffic. Gave them a call and they tried to set up More

by booda0427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted Weinszichr
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 30, 2023

It was like eating at Chick-fil-A. Meaning the customer service was over the top amazing and the experience was smooth and easy! More

by Stalnakerjill
Recommend Dealer
Yes
Employees Worked With
Chris Pennington
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hello, thank you for your kind words and this wonderful review!

November 30, 2023

Poor execution of service Poor execution of service Poor execution of service Poor execution of service More

by antoniayounge
Recommend Dealer
No
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Jim Ellis Buick GMC

November 30, 2023

They treated me with a lot of respect and made sure I was comfortable with my purchase. More

by SCOTTY93LAW
Recommend Dealer
Yes
Employees Worked With
Justin, and Jamie
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

November 28, 2023

We are really pleased with our purchase from Jim Ellis Automotive Group and we appreciated Sales Consultant Lenell Whitney's help with the process from start to finish. More

by tracebalin
Recommend Dealer
Yes
Employees Worked With
Dwight Wood, Dwight Wood
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

November 28, 2023

Comfortable waiting area but kinda long wait for basic maintenance. Still a good value in comparison More

by 1967sos
Recommend Dealer
Yes
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you again for choosing Jim Ellis Buick GMC and we hope to see you again.

November 27, 2023

Great customer service. Friendly, caring, prompt and on time deliver and very customer service oriented. More

by MBARKER9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen (I believe), John Jones
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you again for choosing Jim Ellis Buick GMC and we hope to see you again.

November 25, 2023

Great customer service, helpful staff Process was easy, efficient and thorough. Would recommend to others More

by sykes442911
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jake Bugrovsky, Scott Unger
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

November 24, 2023

Dropped the truck off on Wednesday at 9am. Did not hear from the dealer until Monday that they were just then looking at it. Then by Monday evening was told they have to order the part and hav More

by karaerika
Recommend Dealer
No
Employees Worked With
Service - not the same person
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Dec 07, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

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