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Jim Ellis Buick GMC Atlanta

Atlanta, GA

4.3
1,623 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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5862 Peachtree Blvd.

Atlanta, GA

30341

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Showing 1,623 reviews

March 30, 2023

Great team. Very helpful and accommodating. Frank Vasquez asked me how he could assist me and listened to my needs. No hard sell and willing to negotiate a fa More

by lpgustafson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Vasquez was amazing., Mark Starks
Apr 03, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, we are so pleased you enjoyed your visit to Jim Ellis Buick GMC!

March 30, 2023

They had difficulty getting to my license plate lamp in order to replace the bulb so they found another route to it. Now the cover is loose. I’m so annoyed. More

by stefonward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted Weinszichr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to let us know about your experience. To replace the bulb on your Hummer it needs to be accessed through the spare tire case on the back of the vehicle. Since you were unable to provide the key for that case we offered you the option to try another route and let you know that this option could potentially cause damage. This was the option you approved. If you would like to discuss this further please reach out to our Service Director, Quinton Manston, at 678-259-0523.

Apr 03, 2023 -

stefonward responded

That’s incorrect. No specific options were communicated. Actually, when I picked the vehicle up I was told “we were able to get it done without having access to the lock, however I s on there pretty secure”. I assumed he was referring to the apparatus itself not the “hummer flap”. The assumption was made because there was no alternate conversation. There was no “hey, we did this and thus this is now like this”.

March 23, 2023

This is the best place in town to have your car serviced and the love that is shared between you and the service department is really genuine and heart felt. My service guy is John he is the best even at 6 More

by PEARLROBBINS61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Nash, John Jones
Apr 03, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC! If you're ever in need of more help, please let us know!

March 23, 2023

Muy bueno eselente trabago megusto mucho la attention que nos brindaron ami y amifamilia grasias More

by Carrillosamuel1049
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Bugrovsky
Apr 03, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to let us know about your experience!

March 21, 2023

absolutely amazing! I can’t remember everyone’s name that helped me but there were at least 3 men in the service center that helped me when I was in a major crisis. They More

by Gracebradach1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Weinszichr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan
Mar 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Wow, it's experiences like yours that really keep us motivated! If you're ever in need of more help, please let us know!

March 19, 2023

The service advisor was great , the mechanic said he completed the work. I left only to find out he ever put in the switches. Has to go back . Wasted a whole day More

by tpvitale54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Jones
Mar 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 18, 2023

Easy to work with. Very knowledgeable and honest. Would recommend to others when the time comes. More

by JASONLAFRANCE4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Watson, Jason Strong
Mar 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, we're so glad that we were able to go above and beyond your expectations!

March 18, 2023

Failed to rotate tires nor inflate tires to correct pressure. No apology just another thirty minutes on top of an hour and a half oil change. More

by Tjs2investments
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted W in service
Mar 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 18, 2023

3rd times a charm and that’s exactly what happened today. 3rd Buick Enclave and I got a sweet deal! Igor was a pleasure to deal with and then Joe in finance sealed the deal… thanks to Scott for having such a More

by Lane Essman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Bugrovsky, John Jones, Scott Unger
Mar 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC and we hope to see you again soon! Thank you, and have a fantastic day!

March 17, 2023

Amazing costumer service! ! We were going to test drive a few other makes and models while waiting for the potential Yukon to arrive, but didnt receive the same level of servic More

by rpk618
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JUAN URDANETA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Unger
Mar 23, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC!

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