Jim Ellis Buick GMC Atlanta

Very pleasant I have been to a few dealerships and by far the best Customer Service you can ask for. I got the vehicle that I wanted at a fair price without any pr I have been to a few dealerships and by far the best Customer Service you can ask for. I got the vehicle that I wanted at a fair price without any pressure form the employees. More

Frustrated Purchase I came seeking a Costco bargain, spent nearly an hour in discussion and pricing only to find out later That my choice was not the full Costco bargain I came seeking a Costco bargain, spent nearly an hour in discussion and pricing only to find out later That my choice was not the full Costco bargain, denying me the additional Costco purchasing card worth $750. Then, the next day when I received an email saying that my truck was ready I called my salesperson to confirm and was told that it was not. More confusion ensued when I was told she would call me back when it was ready and received a call after 7:00pm saying that she had been trying to call but could not get through. It was not until the next day that I could come by, deliver my check and drive away successfully. Happy with the truck; a little frustrated by the service. More

Terrible follow up I have waited three weeks for my invoice and still do not have it. I have followed up four times and still do not have it. I have waited three weeks for my invoice and still do not have it. I have followed up four times and still do not have it. More

listened and responded to concerns Was very pleasantly surprised by how responsive the service personnel was on a simple service visit. The last service I took my car elsewhere as I cou Was very pleasantly surprised by how responsive the service personnel was on a simple service visit. The last service I took my car elsewhere as I could not stand the employees at Jim Ellis in the past. Very glad to know they have changed their service attitude and will return in the future. More

Found the truck I was looking for. Blake was great to work with. No haggling, just gave me a price I thought was fair. I will definitely be back work with. No haggling, just gave me a price I thought was fair. I will definitely be back More

Maintenance 1 Service The service visit was exceptional. The vehicle was promised back with in one hour and I had all work completed in slightly less time than one hour. The service visit was exceptional. The vehicle was promised back with in one hour and I had all work completed in slightly less time than one hour. The service supervisor worked with me to make sure I received all the service my vehicle needed and was able to use all applicable discounts. More

Jake was good and explained all my questions. Sale was quick and all question/concerns answered. Spend time in explaining after sale procedures. I like the way Jake follow up with me on this sale. Sale was quick and all question/concerns answered. Spend time in explaining after sale procedures. I like the way Jake follow up with me on this sale. More

Great as always. Every time I have my car at Jim Ellis Buick , I have great service. The Customer Service I receive is always great and pleasant. I appreciate the grea Every time I have my car at Jim Ellis Buick , I have great service. The Customer Service I receive is always great and pleasant. I appreciate the great service. More

Jim Ellis GMC Went in intending only to test drive/look at a new Sierra 1500. Turned out to be such a great deal that I went ahead and made the purchase. Blake gav Went in intending only to test drive/look at a new Sierra 1500. Turned out to be such a great deal that I went ahead and made the purchase. Blake gave me all the info I needed to make the decision. Michael Mills did an excellent job on the fiance side. He was very honest and transparent. It was overall a good experience. More

Power steering Problem Electronic problem with power steering resolved. Had long wait because service area very busy. Made note not to make Mon morn appointment again. No ch Electronic problem with power steering resolved. Had long wait because service area very busy. Made note not to make Mon morn appointment again. No charge. More