Jim Ellis Buick GMC Atlanta

Blake made our purchase of a new Buick Envision painless! Blake searched until he found the model with all the features that I desired. He was both professional and extremely helpful in the entire process Blake searched until he found the model with all the features that I desired. He was both professional and extremely helpful in the entire process. More

Very patient with me as I worked my way to the best vehicle for my needs. Thank you for everything, guys! I’ll be back. vehicle for my needs. Thank you for everything, guys! I’ll be back. More

Great Service I was pleased with the service and kindness of they're employees. Great job definitely coming back for other repairs. Thank you very much Jim Ellis I was pleased with the service and kindness of they're employees. Great job definitely coming back for other repairs. Thank you very much Jim Ellis More

8 hour oil change I dropped my car off 2 hours before my 12 noon appointment, reassured my car would be ready before 4p. After NO COMMUNICATION from Jim Ellis, I began I dropped my car off 2 hours before my 12 noon appointment, reassured my car would be ready before 4p. After NO COMMUNICATION from Jim Ellis, I began calling. All circuits were busy, now could answer, technician will call you right back, 20 minutes and more than 7 calls placed by me, I find out they have just started on my car. It is after 4p, at this point. I call back after 5, because no one has told me if car is ready, and It is going to take more than a minute to get there. I arrive at 6p, car is mostly ready. We have had all service on 2 vehicles done at this dealership, today was BY FAR THE WORST. Sad to see, really disappointed. No attempt at customer recovery, apparently, we really are just a number. More

Basic Recall Work did Not much to say, took my SUV in for Recall work (adjust/tweak the braking computer), appointment scheduled at 8am Saturday, got there about 7:35 they Not much to say, took my SUV in for Recall work (adjust/tweak the braking computer), appointment scheduled at 8am Saturday, got there about 7:35 they weren't open, (I didn't know the hours, that's on me), finally opened and was promptly attended to. Was told it would take 90 minutes, turned in to a little over 2 hrs. Everything seems to be fine, that was it....no charge since it was Recall work, BUT YOU BETTER BELIEVE I ASKED THAT COST QUESTION BEFORE I SURRENDERED MY KEYS, I have been critical of the pricing at this dealership and I would have just walked if there was going to be a charge. More

Simply amazing Blake did a very good job and conducted his self in a very professional manner throughout the sale. Thank you Jim Ellis For a great experience Blake did a very good job and conducted his self in a very professional manner throughout the sale. Thank you Jim Ellis For a great experience More

Very poor service did not receive a call back . Call service manager 2 times no call back. Very upset about service and car diagnosis. Give me a call back or e-mail. Please . Call service manager 2 times no call back. Very upset about service and car diagnosis. Give me a call back or e-mail. Please More

GMC service He is experienced, really helpful and supportive professional, who has provided me with top ranked service, answered all my questions and even been pr He is experienced, really helpful and supportive professional, who has provided me with top ranked service, answered all my questions and even been pro-active. More

Terrain Good service visit from start to finish. My service rep John kept me up-to-date with repair and repair cost and time frame. He made suggestions for ad Good service visit from start to finish. My service rep John kept me up-to-date with repair and repair cost and time frame. He made suggestions for additional maintenance without making me feel pressured or obligated! Overall good experience 👍 More

Service for a battery I needed a new battery and wanted to.make sure that was all that was wrong.the server dept. Did a great job to help me without an appointment the wai I needed a new battery and wanted to.make sure that was all that was wrong.the server dept. Did a great job to help me without an appointment the wait was not too long even on a holiday. More