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Jim Ellis Buick GMC Atlanta

Atlanta, GA

4.4
1,687 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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5862 Peachtree Blvd.

Atlanta, GA

30341

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Showing 1,687 reviews

January 03, 2020

Great job. The service department started my visit off really well because they remembered me from the last time I was in. I use a wheelchair and John knew exact More

by DJLUTTRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Jan 06, 2020 -

Jim Ellis Buick GMC Atlanta responded

Thank you for sharing your response to our staff’s outstanding customer service! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 02, 2020

Salemans Greg (Rocket) Cohen, was our salesman Great Service, can't say enough good things about him or our experience at the dealership (Everything was Positi More

by pilcher4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocket Cohen & Dre in finance
Jan 02, 2020 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Buick GMC Atlanta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Take care!

January 02, 2020

Satisfied Rocket Cohen goes above and beyond to deliver a great vehicle and negotiate a solid deal. We told him what vehicle we were interested in and he made More

by pilcher4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cohen
Jan 02, 2020 -

Jim Ellis Buick GMC Atlanta responded

Thanks for highlighting the staff who provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

January 02, 2020

Truck Purchase Mark was so great to work with. He was friendly, knowledgeable and answered my many '1st time woman' buying a truck questions (some of them quite ign More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Estrella
Jan 03, 2020 -

Jim Ellis Buick GMC Atlanta responded

Beth, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC Atlanta. We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Atlanta

January 01, 2020

Great experience with everything! Second GMC we have bought from this dealership would not go anywhere else to purchase a vehicle, everyone is very friendly and easy to work with!! More

by TTJBCDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Nash, Dwight Wood, Michael Mills
Jan 02, 2020 -

Jim Ellis Buick GMC Atlanta responded

Thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

January 01, 2020

Communication My vehicle was Towed here after it stopped on me . The communication amongst the staff was great . John made sure to break down the pricing and let m More

by ESSIE00025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James and John
Jan 02, 2020 -

Jim Ellis Buick GMC Atlanta responded

Thank you for sharing your experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

December 21, 2019

Oil Change Took Way Too Long I dropped my car off the night before my 7:40am oil change. I didn’t drive off the lot with my car until 2pm for a 7:40am oil change. There’s a reaso More

by COURTMWALKER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Anderson
Jan 02, 2020 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave this feedback. We are sorry to learn of this situation. Six hours is certainly too long for just an oil change with an appointment. I'd like to look into your visit to learn more about exactly what transpired, however the Rep that assisted you is no longer with our organization. We certainly would like to make this up to you with a service credit for your next visit. Please email our Customer Relations Manager , Leanne Knight leannek@jimellis.com, with your contact information when time permits so that we can address this further. Again we appreciate your business and sincerely apologize for the long wait time you experienced.

December 19, 2019

always a painless process The service advisor was friendly, double checked what services were needed, gave me a time my car would be finished and met that time. He answered my More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Guterrez
Dec 20, 2019 -

Jim Ellis Buick GMC Atlanta responded

Beth, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Atlanta! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 19, 2019

100% satisfied We bought a 2012 Tahoe there recently. The price was great, the vehicle is great and the people there are great. We had been looking for "the" deal fo More

by STREETGLIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Durham, Franchely Reyes
Dec 20, 2019 -

Jim Ellis Buick GMC Atlanta responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Buick GMC Atlanta for all of your automotive needs. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 18, 2019

Always a great experience Have used this dealership for a number of years to service our GMC Yukon. Last two visits John Jones was my service advisor. His customer service is More

by RFARRELL700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
Dec 19, 2019 -

Jim Ellis Buick GMC Atlanta responded

It is great to read such wonderful comments about your recent experience with us! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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