Back

Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
973 Reviews

973 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

Sort by
August 04, 2023

John was great to work with at the service desk. We had a complicated issue with our 09 Buick. John made sure that the technicians drove the car long enough to experience the problem and solve it. More

by Gmbuxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Aug 14, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thanks for highlighting some of our staff who helped make this such a great experience!

August 04, 2023

I brought my Yukon in for a few issues one being the windshield and they didn’t even clean it to address the issue wrote dirty on paperwork. Have a rattle in the back said they greased the stoppers. Ra More

by Hdkids1974
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Weinszichr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight Wood, John Jones
Aug 12, 2023 -

Jim Ellis Buick GMC Atlanta responded

Please reach out to us at (770) 676-3287 when you can so we can address this situation directly. Thank you and have a great day.

August 01, 2023

Easy to make appt. Courteous service .mgr. Only problem was that tech left greasy fingerprints on the dash that I had to buy cleaner to remove. Got the impression that More

by kerniet3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Aug 14, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 31, 2023

Nathan was awesome! Worked hard to get what I wanted. I will definitely refer friends to Jim Ellis. More

by KOREYSTARNES
Recommend Dealer
Yes
Employees Worked With
Nathan Watson
Aug 14, 2023 -

Jim Ellis Buick GMC Atlanta responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC!

July 27, 2023

They were friendly, polite and communicative by providing consistent updates while getting my service done. More

by MORGANMARGARET85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Aug 14, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for choosing Jim Ellis Buick GMC as your first choice for all your automotive needs!

July 27, 2023

The repair of my pickup truck was completed in a timely manner and resolved the engine coolant leaking problem. More

by rafreyre
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Aug 14, 2023 -

Jim Ellis Buick GMC Atlanta responded

It is great to hear everything was done quickly and to your satisfaction!

July 27, 2023

Staff is extremely helpful, informative and polite. They were also flexible with scheduling which is important for me. More

by TRACY.EDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Aug 14, 2023 -

Jim Ellis Buick GMC Atlanta responded

We appreciate your positive review about your recent experience with us!

July 22, 2023

I was pleased with the service. I came in from across town and the wait was not as long as I thought it would be. More

by ANNEPAYNE42
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Aug 14, 2023 -

Jim Ellis Buick GMC Atlanta responded

It is great to hear everything was done quickly and to your satisfaction!

July 21, 2023

They forged my signature on a contract and sent it to the finance company. It changed my trade value by 8k, the residual on the lease was higher. I told them about it and they didn’t give a care in the world More

by Edgar Beltran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Warren
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Sorrentino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lashon Holley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight Wood, Scott Unger
July 13, 2023

Everything went well . Services department was nice and very friendly and respectful. Waiting area was very clean More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
Jul 20, 2023 -

Jim Ellis Buick GMC Atlanta responded

Thank you for choosing Jim Ellis Buick GMC as your first choice for all your automotive needs!

...
25
...