Back

Jim Ellis Buick GMC Atlanta - Service Center

Atlanta, GA

4.2
957 Reviews

957 Reviews of Jim Ellis Buick GMC Atlanta - Service Center

Sort by
December 11, 2018

Great Service Car serviced as discussed. Good communications. Apointment system worked. Excellent Job. Cortez did a great job. Represented Jim Ellis Dealership well More

by AUSKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortez Heath
Dec 12, 2018 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

Dec 12, 2018 -

Jim Ellis Buick GMC Atlanta responded

Ausker, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

December 11, 2018

Service John communicated with me and made sure that I understood what was going on with my vehicle and help me to get the assistance that I needed. More

by TAMISLIPSAGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Anderson
Dec 13, 2018 -

Jim Ellis Buick GMC Atlanta responded

Thank you for letting us know how John did! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 11, 2018

Great Job John is awesome. Always quick and efficient! Keep up the good work team. I would always bring my car here for maintenance. Service has a very friendly More

by ninabina5385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Anderson
Dec 13, 2018 -

Jim Ellis Buick GMC Atlanta responded

That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service from John and our team. Thank you so much for choosing Jim Ellis Buick GMC Atlanta as your first choice for service!

December 10, 2018

Fluid changes Even when you come in without an appointment, they treat you kindly and as a friend. They reassured me that they would service my car in a timely fash More

by NYQNEK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rickard, Brandon Cannon, John Anderson
Dec 12, 2018 -

Jim Ellis Buick GMC Atlanta responded

Hello, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know! We hope you have a wonderful day!

December 10, 2018

Terrible customer service Tom Rickard I think that was his name, He was the gentleman at the front desk. He was very rude and short with me and kept yelling at his coworker to More

by CCHAMBERS517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Rickard
Dec 26, 2018 -

Jim Ellis Buick GMC Atlanta responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you can please reach out to me with your full name and contact information, we will have a manager reach out today and see if there is any way we can make it up to you. Thank you for taking the time to give us this feedback. We look forward to speaking with you. Have a great day! Email: haydenf@jimellis.com

December 10, 2018

Lost Time Servicing appears to be severely over-priced. Service advisor(s) very short and indifferent. They seemed very motivated to add, upsale and overcharge. More

by WildPlum1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Cannon, John Anderson
Dec 26, 2018 -

Jim Ellis Buick GMC Atlanta responded

We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you could please reach out with your full name and contact information, we will have a manager reach out today to see how we can turn this experience around for you. Thank you for your time and feedback. Have a great day! Email: haydenf@jimellis.com

December 10, 2018

Excellent job! Entire service and parts team worked together to resolve the vehicle issues. Great job to Scott, Tom, and the entire team! Keep up the great work! More

by mjcleypool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rickard, Barry Bacon, Scott Bergstrom
Dec 12, 2018 -

Jim Ellis Buick GMC Atlanta responded

Thanks for your praise and kind comments about our team. We look forward to seeing you again soon. Have an awesome day!

Dec 12, 2018 -

Jim Ellis Buick GMC Atlanta responded

Hello, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 06, 2018

Positive oil change experience Made an appointment for regular oil change maintenance. My car was taken quickly and returned to me in about an hour. I asked that the car be run th More

by POLLY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
Dec 08, 2018 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 06, 2018

Very pleased with the service! I'm very satisfied with the customer and mechanic service I find at this dealership; friendly and professional; and also the waiting room area is very More

by Andres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortez Heath
Dec 08, 2018 -

Jim Ellis Buick GMC Atlanta responded

Your satisfaction is important to us, Andres! If you have any further questions, please give us a call. We're always happy to help!

December 04, 2018

Excellent I didn’t have an appointment yet they fit me in, got me in a rental car and repairs made completely hassle free! Their automated processes were helpfu More

by KEMULLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall
Dec 06, 2018 -

Jim Ellis Buick GMC Atlanta responded

It is great to read such wonderful comments about your recent service experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

...
75
...