Jim Ellis Buick GMC Mall of GA - Service Center

Car was ready on time as scheduled for my pickup Disappointed that it was not washed Disappointed that it was not washed More

My frustration is not just with the dealer but GMC in general. Being a Ford and Lexus owner as well, why do I have to keep up with which services have been done? I travel with my truck a ton, they do not general. Being a Ford and Lexus owner as well, why do I have to keep up with which services have been done? I travel with my truck a ton, they do not keep up with service records from work done at other GMC locations! When I take my F250 with me to Texas, they have record of the work that has been done at other locations. Secondly did you all stop washing the cars after service? I had grease all over my steering wheel and hood. More

Kori Finn was very helpful with my service. She kept me informed on the work being done, and when the service was completed on time, she sent me a notification that it was done. The whole servi She kept me informed on the work being done, and when the service was completed on time, she sent me a notification that it was done. The whole service experience was great. More

My Service Provider, Brandon Cannon did an Outstanding Job providing sound advice to get my vehicle fixed from weather damage I received while traveling. He kept an open communication with me throughout t Job providing sound advice to get my vehicle fixed from weather damage I received while traveling. He kept an open communication with me throughout the process making this a smooth and easy process despite the situation. I mentioned to him that I was going out of town and I needed my vehicle back so I could clean it for the road. When I picked it up after the repairs waste completed, Brandon had made sure that was completed for me with saved me valuable time to pack and rest for my trip the next morning. Outstanding Service Provided!! More

I scheduled an appointment over the phone and when I arrived I met and taken care of quickly. This is my second visit and both were Great, they finished in the amount of time they said it would take. R arrived I met and taken care of quickly. This is my second visit and both were Great, they finished in the amount of time they said it would take. Randy More

Mr. Stecker has great customer service. He helped me in understanding my unusual repair that was needed for my Yukon. understanding my unusual repair that was needed for my Yukon. More

My appointment was on time. I was kept updated on the progress and expected time of completion I was kept updated on the progress and expected time of completion More

Had to pay for tire rotation and wash job that was supposed to be included with the contract!! supposed to be included with the contract!! More

I have been coming to this location for several years, with the exception of other customers not caring about children being present and listening and watching tv that is not appropriate for all ages and with the exception of other customers not caring about children being present and listening and watching tv that is not appropriate for all ages and nothing being done to help rectify the issue we have loved this service center. We are also sadden by Tate no longer being here and wish more could have been done to have saved him, serious loss of an outstanding employee. Kovoki is whom we worked with this go round and he is another great advisor at Jim Ellis. More