Jim Ellis Buick GMC Mall of GA - Service Center

Jorge was so helpful and caring. He kept me informed each day as to what was happening with my vehicle. I have always been treated well by Jim Ellis associates. each day as to what was happening with my vehicle. I have always been treated well by Jim Ellis associates. More

I was very unhappy with the service I received. I was scheduled for a oil change and they were supposed to replace my kicker tailgate speaker. The oil change was fine but instead of replacing my speaker. scheduled for a oil change and they were supposed to replace my kicker tailgate speaker. The oil change was fine but instead of replacing my speaker. I was told that the tech had gotten it to work but when I came to pick up my truck the speaker was not working that’s why it was supposed to be replaced. I was told by the tech that he doesn’t know why it’s not working and I need to go YouTube to learn how to work it. I explained to him I know how to work the speaker it doesn’t work that’s why it was supposed to be replaced and the replacement speaker is here. I knew this because I received a call to schedule to have the speaker replaced. So now I’m still waiting to get the speaker that doesn’t work replaced again. So far it’s been a week and no one has reached out to get the problem resolved More

The agent who assisted me went beyond the call of duty to see that I was well taken care of and at a rapid pace, he took me to the waiting welcome me to snacks ,water and coffee ,came by regular to see if I see that I was well taken care of and at a rapid pace, he took me to the waiting welcome me to snacks ,water and coffee ,came by regular to see if I needed anything and to let me where I stood on readiness of vehicle ,highly recommended gentleman I appreciate him very much. More

Tom was very professional in our interaction. Unfortunately one of the services, an alignment needed to be redone. It was taken care of correctly and timely. Unfortunately one of the services, an alignment needed to be redone. It was taken care of correctly and timely. More

we dropped the 2012 gmc sierra in to have the recall work deone on the airbags and also had the oil changed as well. we picked it up the following monday and all is well. deone on the airbags and also had the oil changed as well. we picked it up the following monday and all is well. More

Stick to their appointment times. Fast and professional! Really appreciate Tom's attentiveness and updates on the status of my vehicle. In and out in the expected timeframe Really appreciate Tom's attentiveness and updates on the status of my vehicle. In and out in the expected timeframe More

As a GM retiree of 20 years I find it difficult to believe you are now charging $ 80 buck for an oil change. Your people are awesome however your ever increasing prices are certainly not. This tells m believe you are now charging $ 80 buck for an oil change. Your people are awesome however your ever increasing prices are certainly not. This tells me when I'm ready to purchase again it wont be with your dealership as I will not be able to afford it.I find it sad to see empty showroom spaces not filled with Buick's and/ or GMC vehicles but even more so the non GM cars out front and center of your dealership. Your parking out front is absolutely pathetic, very poorly thought out. More

As Always they did a great job. That's why we bought our Buick there. This is the fourth car we have purchased from Jim Ellis. Service is always the best. I don't have to worry that something wasn't done Buick there. This is the fourth car we have purchased from Jim Ellis. Service is always the best. I don't have to worry that something wasn't done right or not done at all like previous dealers I have gone too. More

When I arrived I was informed, that waiting time for me is between 90 and 120 minutes. What is the point to make an appointment? is between 90 and 120 minutes. What is the point to make an appointment? More