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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,358 Reviews
Call Service Center (770) 872-6272

2,358 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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January 11, 2022

Take a grain of salt with what your “rep” or salesperson it not as it seems More

by dccobb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not here must be temp labor
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January 11, 2022

Prices too high for scheduled service. Service agents not up to date with information on OnStar changes to 3G. More

by PACRAIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Gay
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, I would like to get some more details about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (770) 884-4641.

January 10, 2022

Wasted two plus hours waiting on an oil change that never happened. Made an appointment and still didn’t have the correct parts to preform the service. Covid taken into consideration, I was disappointed to s More

by RUDOWLAWNCARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
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Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our service manager, Sean Garrett, at 678-889-8881 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 07, 2022

Worst experience I've ever had with a dealership. I will never return there or recommend them. More

by JNALLEN25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Banos Jr
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Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our service manager, Sean Garrett, at 678-889-8881 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 06, 2022

As always great service and excellent customer experience. Jorge and Sean always very helpful and keeps me updated on repair process. OUTSTANDING PROFESSIONAL GRADE PEOPLE More

by RSSALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett, Jorge Banos Jr
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Jan 16, 2022 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 03, 2022

Great job on my recall service. Everything happened in the time they said that it would. Friendly people, More

by joshbmendoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
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Jan 16, 2022 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 31, 2021

Technician put too much oil in engine,I must come back and fix thAt happen. Can’t believe that? And engine cover is oil on nobody clean For this dealer is big mines More

by VLADOVISNJIC
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Garrett
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December 28, 2021

Jim Ellis provides great customer service and keeps customers aware of all possible issues and methods of resolution. More

by sbraz0809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
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December 24, 2021

I have always had a very courteous, informative and good explanations as to what needs to be done to the Enclave and why. More

by dickocav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kovoki Lott, Service Advisor , David Gonzalez, Tate Gardner, Drew Pederson
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December 23, 2021

It was great service. The staff was very friendly and fair. I would get my car service there again. More

by CJCUELLAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name!
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