Jim Ellis Buick GMC Mall of GA - Service Center

Took 2 and 1/2 hours for a oil change with an appointment already. That's ter.rible service. Sorry but can't give a good recommendation this time. already. That's ter.rible service. Sorry but can't give a good recommendation this time. More

Service was excellent. This is why we use you for service we could get elsewhere for a lesser price. Vehicle is 8 years ago led and Jim Ellis has serviced it since it was new we could get elsewhere for a lesser price. Vehicle is 8 years ago led and Jim Ellis has serviced it since it was new More

My car was in the shop for 2 days and no one even looked at it. The scheduler should have told me about the backlog. Picked up the car and took it to a local garage. Work completed in 2 hours for $400. Ed at it. The scheduler should have told me about the backlog. Picked up the car and took it to a local garage. Work completed in 2 hours for $400. Ed Barnes was nice and probably did the best he could but at the end of the day he couldn’t help me. More

Excellent service by Jorge Banos. I have been bringing my cars to Jim Ellis Buick/GMC for years and will continue to do so due to service like this. my cars to Jim Ellis Buick/GMC for years and will continue to do so due to service like this. More

As always great and honest service! David Gonzalez is a customer caring service advisor! I have been bringing my car for service to Jim Ellis for over 5 years! customer caring service advisor! I have been bringing my car for service to Jim Ellis for over 5 years! More

It was my first service experience with a new Yukon Denali purchased out of state, I did receive a free oil change since it was the first oil change which was nice. I had also mentioned a squeaky driv Denali purchased out of state, I did receive a free oil change since it was the first oil change which was nice. I had also mentioned a squeaky driver's side door hinge that I was told would be checked and lubed as part of the oil change but that was not done. I also asked about a car wash and was told that they run it through the car wash as a complimentary part of the oil change - they brought it out to me without doing so. I would not have offered the negative remarks but this was about the 4th request via email or text to comment. More

Always pleasant and I know I can trust their service Easy to make appointments and they will call with reminders when it is time for service Easy to make appointments and they will call with reminders when it is time for service More

Scheduled an oil change at 1pm. Arrived 30 mins early. Came back 2 hours later at 2:30pm and was told it wasn’t ready. Waited until 4pm before they said it was 5 minutes away from being ready. When I fi Came back 2 hours later at 2:30pm and was told it wasn’t ready. Waited until 4pm before they said it was 5 minutes away from being ready. When I finally did get the vehicle, the oil change sticker wasn’t replaced nor was the oil filter setting reset in the computer. I have almost zero confidence that they actually changed my oil. The service team seemed incredibly nice though and was very attentive. But again - I’m not sure I even got the oil change at this rate. It’s possible my tires were rotated because they had the wheel lock in the center console but not even positive they did that now that I doubt the oil change happened. Seems simple to reset the oil change in the computer (it was - I did it when I drove away) and/or put a new sticker up for when the next oil change should happen if they really did take the time to change my oil. More

Always great service and helpful Service Representatives. I have been working with David Gonzalez and he has always been great in all my interactions with him. I have been working with David Gonzalez and he has always been great in all my interactions with him. More

The service has declined over the 6+ years. The last time it took 2 days to diagnose and order parts. Was offered a wash for the last 2 times, but nothing was done. 2 of the issues this time was because it w it took 2 days to diagnose and order parts. Was offered a wash for the last 2 times, but nothing was done. 2 of the issues this time was because it was not even looked at on prior visit. Make it better like it was when you moved to the new location More