Jim Ellis Buick GMC Mall of GA - Service Center

My car was experiencing a problem noting that the gear shift was forward after stopping. Jorge Banos was my service representive and he was most accomodating. He kept me informed through the entire proces shift was forward after stopping. Jorge Banos was my service representive and he was most accomodating. He kept me informed through the entire process, checking stores nationwide for the part and provided me with a courtsey vehicle when they discovered I may have to wait longer than expected. Not only will I use Jim Ellis Buick for my service, but, I will look for Jorge to be my service representative. More

They kept me informed and called lyft for me so i didn't have to wait there. Recommended service but not sure all were necessary. have to wait there. Recommended service but not sure all were necessary. More

I have worked with Tate Gardner on several routine maintenance items and most recently on a repair. Tate is extremely knowledgeable, friendly, punctual, etc. and he kept me directly informed about wha maintenance items and most recently on a repair. Tate is extremely knowledgeable, friendly, punctual, etc. and he kept me directly informed about what was happening and when. I bought my truck at Jim Ellis and am planning to buy my next one there also. I have had most of my service done at Jim Ellis, and with Tate as my direct contact - plan to keep doing so. Just hope he doesn't leave. Great Job Jim Ellis - keep it up! More

Very professional and satisfactory service within the designated time . Sean was extremely helpful and met the prescribed estimate and also sought me out to provide me updates. designated time . Sean was extremely helpful and met the prescribed estimate and also sought me out to provide me updates. More

Claimed my tire pressure gauge was broke and it was not. Gave me attitude when I had to call back. very dissatisfied with this visit. Gave me attitude when I had to call back. very dissatisfied with this visit. More

Called in advance to see if there was a charge to fill my nitrogen tires, The female who answered the call in service had an accent and had to ask someone. Came back to which i asked her to repeat her answ nitrogen tires, The female who answered the call in service had an accent and had to ask someone. Came back to which i asked her to repeat her answer by asking her is there a charge for the nitrogen fill service, i believe that her answer was no. Upon arriving at the service department told of the experience to Jorge that this is what i was here to get. told him twice that i expected no charge. Then after putting me on their service list i asked him about how long it would take, his answer was that he didnt want to give me to short a time however under an hour. That point he gave me a temporal scan for temperature as well himself with appling stickers saying such. His co-worker had no such sticker for customers to see. During my hour plus wait in the service waiting room, I saw none of the 12 plus customers with such a sticker and only 1 employee of the numerous ones around the dealership with that sticker on, I viewed this as some sort of discrimination. When the hour passed, Jorge came to inform me that there was a charge for the service, i retold him of our initial contact conversation, he told me that he could see what he could do, I asked to speak to the service manager. Approximately another 30 minutes pass to get me, informs me there would be no charge this time, however would be next time per the service manager policy. Would not be a charge if had bought the vehicle from them. Still no service manager to talk with, I thought to myself that this is very short sighted policy to have from the service manger that certainly impact the dealership. At my first subsequent stop noticed that the green stem caps weren't put back on, called Jorge direct # and had to leave a message of the error and that had a couple other stops before i would be back for the stem caps to be put on, Upon driving into the service bay, it was Jorge who approached my 2018 GMC Terrain and asked how he could help me. I asked him if he had gotten my voice mail, which he had a bewildered look on his face. I told him for my green stem caps, Still awaiting some sort of apology him, left to see if he could find them. I got out of the vehicle to take a picture moments of the Covid signage(which doesn't say anything about the temporal scan that I went through) later he returned with 4 green stem caps and acted as he was going to hand them to me and I just gave him a look to say that he has to be kidding me at that point. I asked him if this was standard for their technician to do this. He answered no and then put the stems on himself. He said I was ready to go and said was sorry I had to come back. I thought this was very weak effort on his part. This will be the last time for me to come to Jim Ellis dealership for future automotive needs, as there are plenty of other choices around. Will certainly relay this experience if asked by anyone. This is the 2nd bad experience I've encountered from the dealership, unfortunately i didn't get a survey that time to express my dissatisfaction, but thought would them it another chance. More

Excellent service. Day began with dead battery, used onstar to get roadside service. Got appointment quickly with Jim Ellis. It was a very easy process with great service. Drew was great help, he even o onstar to get roadside service. Got appointment quickly with Jim Ellis. It was a very easy process with great service. Drew was great help, he even offered to assist me with setting up my cartalk afte the new battery had been installed. Wow what customer service! More

Outstanding service. I requested some replacement parts. My service advisor said that was not necessary. The other service and replacement parts were handled in a timely manner. Vehicle was finished earlier My service advisor said that was not necessary. The other service and replacement parts were handled in a timely manner. Vehicle was finished earlier than I was anticipating. More

Great experience! Friendly staff clean waiting area . Finished service in quoted time. Will definitely be back for future maintenance. Highly recommend for anyone needing service. Finished service in quoted time. Will definitely be back for future maintenance. Highly recommend for anyone needing service. More

Solid performance on routine service, easy to schedule, great availability, good pricing with many specials available. The discount for mid day service is nice to use great availability, good pricing with many specials available. The discount for mid day service is nice to use More