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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,294 Reviews

2,294 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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January 21, 2021

Always does a great job with my Acadia. Thank you Even Always does a great job with my Acadia. Thank you Even showed me where they put tire lock key in a red bag. Thank you again More

by JABGOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Jan 23, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again.

January 20, 2021

Reliable, competent service. Service advisor was friendly and knowledgeable. Service of vehicle was completed in satisfactory time, and the courtesy car wash was very nice. More

by TERRIHARVEYASSOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Jan 26, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so pleased you enjoyed your visit to Jim Ellis Buick GMC Mall Of Georgia! Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 19, 2021

Easy to schedule an appointment; courteous staff; area was so clean; saw COVID guidelines followed & felt safe during my 2 hours there. Discounts applied to final bill without needing to request. More

by JAXJAGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 18, 2021

Love Jim Ellis Buick Mall of Ga. We have been dealing with them for eight years and have always had excellent service, They are very friendly and easy to work with. More

by Ltb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Jan 18, 2021 -

Jim Ellis Buick GMC Mall of GA responded

We're glad everything was completed quickly and to your satisfaction! We sincerely thank you for the positive review, and look forward to seeing you again soon!

January 15, 2021

Took 2 and 1/2 hours for a oil change with an appointment already. That's ter.rible service. Sorry but can't give a good recommendation this time. More

by WILLIAMBRYANT200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Banos Jr
Feb 08, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it's upsetting to hear that your experience was anything but stellar. Thank you for leaving feedback. Please reach out to us at (770) 884-4641 so we may identify ways to improve your experience.

January 14, 2021

Service was excellent. This is why we use you for service we could get elsewhere for a lesser price. Vehicle is 8 years ago led and Jim Ellis has serviced it since it was new More

by WILLIAMGSTEWART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Gonzalez
Jan 15, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall Of Georgia. We can't wait to see you again, have a great day.

January 13, 2021

My car was in the shop for 2 days and no one even looked at it. The scheduler should have told me about the backlog. Picked up the car and took it to a local garage. Work completed in 2 hours for $400. Ed More

by KRAJEC
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ed Barnes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 884-4641 at your earliest convenience to discuss how we can turn this experience into a positive one.

January 13, 2021

Excellent service by Jorge Banos. I have been bringing my cars to Jim Ellis Buick/GMC for years and will continue to do so due to service like this. More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Jan 14, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Take care!

January 08, 2021

As always great and honest service! David Gonzalez is a customer caring service advisor! I have been bringing my car for service to Jim Ellis for over 5 years! More

by DAVEYR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Jan 11, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall Of Georgia

January 07, 2021

It was my first service experience with a new Yukon Denali purchased out of state, I did receive a free oil change since it was the first oil change which was nice. I had also mentioned a squeaky driv More

by jeffescott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uncertain
Jan 13, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions or concerns, please give us a call. We're always happy to help.

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