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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,338 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,338 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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April 15, 2020
Awesome service!! With the pandemic, pick up from my home and delivery was a great and safe option for everyone! I appreciate the flexible option! home and delivery was a great and safe option for everyone! I appreciate the flexible option! More
by SENGLISH007
Verified CustomerEmployees Worked With
David Blood
April 10, 2020
This was my first time at the dealership. In the service department, I received help from Bill Capelman. He welcome me and gave me a tour of the facility which was nice. He also was able to answer questions department, I received help from Bill Capelman. He welcome me and gave me a tour of the facility which was nice. He also was able to answer questions I had about my services. Everyone seemed nice and genius. More
by Carter_GMC
Employees Worked With
Bill "Cappy" Capelman
April 07, 2020
Amazing Customer Service My GMC Terrain needed service, but I was concerned about going to the dealership and waiting in the service lobby due to the virus. I called, and they My GMC Terrain needed service, but I was concerned about going to the dealership and waiting in the service lobby due to the virus. I called, and they scheduled a pickup of my vehicle from my home! The guy came and picked up my vehicle and returned it within a couple of hours. The vehicle was cleaned, disinfected, and the insides had plastic on everything, including the steering wheel. This really made me feel safe, and I know they cared about my safety. This is my first vehicle with Jim Ellis, but they have convinced me to buy from them again and recommend them to others! More
by TODD
Employees Worked With
Ed Barnes
April 06, 2020
Routine maintenance oil change/ rotation. Service was performed in a timely manner. Service advisor told us about rec. Service and cost. Everyone there is so pleasant and kind. performed in a timely manner. Service advisor told us about rec. Service and cost. Everyone there is so pleasant and kind. More
by David Butler
Employees Worked With
David Gonzalez
April 06, 2020
Service was excellent as usual Sean and the team did an excellent job diagnosing and correcting the issue in a timely manner with the transfer case on my 2005 Yukon XL2500. Sean and the team did an excellent job diagnosing and correcting the issue in a timely manner with the transfer case on my 2005 Yukon XL2500. More
by JOSEPH.CIOTTI
Employees Worked With
Sean Garrett
April 05, 2020
Oil change Quick oil change very happy with the service I get here. Will be back in 6000 miles to get the next service . Will call ahead this time so I don’t rus Quick oil change very happy with the service I get here. Will be back in 6000 miles to get the next service . Will call ahead this time so I don’t rush them. More
by MH36112
Employees Worked With
Ed
April 03, 2020
Everyone at Jim Ellis Buick GMC Mall if Georgia are super helpful and friendly.. they treat me like I’m the only one! Go see them, you will love them too. helpful and friendly.. they treat me like I’m the only one! Go see them, you will love them too. More
by LEE45377
Employees Worked With
5 stars for Tate!
April 03, 2020
Purchased new tires and 4 wheel alignment. Additional work was performed by service based on their inspection of vehicle and mileage of vehicle I was pleased with the service and the new tires and align work was performed by service based on their inspection of vehicle and mileage of vehicle I was pleased with the service and the new tires and alignment. More
by BTWT1128
Employees Worked With
"Cappy"
April 02, 2020
Service Wonderful to have someone pick up my car change the oil and return the car to me. Jim Ellis is the Best ever dealer. Jim Ellis always provide grea Wonderful to have someone pick up my car change the oil and return the car to me. Jim Ellis is the Best ever dealer. Jim Ellis always provide great service experience. More
by ANNIEDRAYTON
Employees Worked With
April 01, 2020
My purchase experience with the dealership was great but I can definitely not say the same about the service department. It seems that they like throwing parts at an issue instead of properly diagnosing the I can definitely not say the same about the service department. It seems that they like throwing parts at an issue instead of properly diagnosing the problem. They also told me that my truck needed a new fuel filter when it actually had 75% remaining on the life. On top of that they tried telling me my air filter needed replacing as well and would I like to add that to my service? I have an aftermarket intake on the truck that requires a custom filter that I know they do not carry. Once I pointed that out they asked if I would like a factory filter installed. It took six hours for an oil change trans service and to have one of my rear parking sensors replaced. Ridiculous! I had the parking sensor replaced due to a service park assist warning on the truck. As soon as I left the dealership the alarm came back on. I couldn't believe it! I returned to the service department and they checked on the issue. There response was that the other three sensors were bad as well and needed replacing. I patiently waited again as they ordered the sensors to be delivered four days later. So yes I had to return back to the dealership for the other three sensors to be installed and guess what? The alarm is still on! At this point I would rather handle any issues with my truck personally instead of dealing with the dealership. I really wonder what the warranty actually covers on a vehicle purchase and why we pay so much for it? Never again! More
by TBOX81
Employees Worked With
Mike Hatcher
