Jim Ellis Buick GMC Mall of GA - Service Center

Very efficient and helpful service agents. I was very pleased with my first service at Jim Ellis. The facility and the personnel were excellent and and reflected a high level of professional i I was very pleased with my first service at Jim Ellis. The facility and the personnel were excellent and and reflected a high level of professional integrity. I was very pleased with the service. Sean was really helpful in resolving a problem with my windshield. More

Made Ordeal Of Small Repair They did not seem to know what they were doing, minor repair took 3 trips. 1st to order part, they never called me back so after weeks I called them, They did not seem to know what they were doing, minor repair took 3 trips. 1st to order part, they never called me back so after weeks I called them, they said part was in. When I asked why no one called they did not know. They messed up 2 appointments took 2 additional calls to sort out. Wanted to charge me for warranty work? Delivered car back to me dirty from service people that crawled in and out of car. More

quick... they got me in and out I went in with a malfunction light on to check engine. I was worried and concerned that I would be there all day. Tom was knowledgeable and helpful. I went in with a malfunction light on to check engine. I was worried and concerned that I would be there all day. Tom was knowledgeable and helpful. More

Great customer experiance MOG Buick diagnosed my air conditioning issue quickly, and overachieved in customer service and satisfaction. Loaner vehicle provided.....wonderful. MOG Buick diagnosed my air conditioning issue quickly, and overachieved in customer service and satisfaction. Loaner vehicle provided.....wonderful. Sean was the best service mgr I've experienced.... More

Great customer service. Pre-visit reminders were timely. The service department arranged a rental car while my car was being serviced. The service department consistently m Pre-visit reminders were timely. The service department arranged a rental car while my car was being serviced. The service department consistently meets my needs (as well as providing great service to my car!) More

Another A+ Service Experience! The Service Dept personnel have once more given me exceptional service in getting me in and out for sched lubes & oil change plus estimating a mirror The Service Dept personnel have once more given me exceptional service in getting me in and out for sched lubes & oil change plus estimating a mirror repair that is waiting for parts ordered. Thanks for your professionalism and respectfulness! Very much appreciated! More

If you don't need your car back quick Taken my car several times for different repairs/oil changes. Repairs, no matter what it is, takes at least 2 days, usually more. This past repair, a Taken my car several times for different repairs/oil changes. Repairs, no matter what it is, takes at least 2 days, usually more. This past repair, also requested an oil change at the same time, which was not done, even though I asked. When picked up, asked about oil change, told me it would be at least 2 more hours for that! After they already had my car for 4 days! Communication between customer and advisor is not enough. Not sure if the dealership is that busy or not enough technicians, or more training but this dealership needs improvement. More

Service and customer care was great Went in with a check engine light and Sean Garrett took great care of me. He was very knowledgeable and very kind and explained everything to me. The Went in with a check engine light and Sean Garrett took great care of me. He was very knowledgeable and very kind and explained everything to me. The car is running great now very pleased with service. More

Routine oil change and tire rotation I would recommend because of GM vehicles (reliable), and gave a 4 star because there is always room for improvement. Waiting room is accommodating wit I would recommend because of GM vehicles (reliable), and gave a 4 star because there is always room for improvement. Waiting room is accommodating with tv and snacks plus a computer hookup and free WiFi. They could however off sodas and juice ( pay machine). Water, coffee, tea and cocoa is available complimentary which is great. A pay machine would be an added convenience. More

Expected way more from a GMC delership, subpar service. I don't remember the name of the service advisor, I believe it was Gardner (not sure) very polite and delivered an above par service, courteous and fr I don't remember the name of the service advisor, I believe it was Gardner (not sure) very polite and delivered an above par service, courteous and friendly. Needed a second oil change and tire rotation on my 2018 GMC Sierra SLT, dropped car off and when came back noticed that wheels had not been rotated. I had scrapped my rear passenger wheel about 4 days ago and it was still on the same spot. Had to bring it to service tech attention and had to wait longer to get into my truck. I must confess to this day I'm uneasy every time I start my Sierra I thing the dealership did not change the oil and I'm ridding on old oil. I hope that's not the case. More