Jim Ellis Buick GMC Mall of GA - Service Center

Enclave Service Other than some missing service writers, only two were available, it was a fully packed morning. I had made an appointment two days prior for 8:30 and Other than some missing service writers, only two were available, it was a fully packed morning. I had made an appointment two days prior for 8:30 and was seen at 9:00. I realize some things are out of our control when we serve the public, but as someone who worked many years in public service all efforts should be made to make sure appointments are met! That being said we have used this dealership for many years before it was Jim Ellis and will probably continue to do so. Sean was extremely helpful and called with two issues found during the visit. Will take Enclave back in two days to finish repairs. More

Overcharged I feel like I was overcharged for taking my vehicle elsewhere for service while out of town. The air conditioning was repaired then failed once we ret I feel like I was overcharged for taking my vehicle elsewhere for service while out of town. The air conditioning was repaired then failed once we returned home. I researched the design problems with the AC hose and explained that the other parts were exchanged elsewhere. After charging me an excessive amount for “double checking the work that was already done”, they finally found the leak in the hose ( which I told them was likely the problem). Again, I believe that I was intentionally overcharged because I brought it elsewhere and feel completely taken advantage of. More

Sean is awesome at Jim Ellis Sean diagnosed my AC problem quickly and had the car ready by the end of the day. Everything is working fine and he communicated effectively. Sean diagnosed my AC problem quickly and had the car ready by the end of the day. Everything is working fine and he communicated effectively. More

Satisfaction Took my car in for oil change and found out it needed other work to be performed.. .Left my car and they stayed in touch with me to let me know how l Took my car in for oil change and found out it needed other work to be performed.. .Left my car and they stayed in touch with me to let me know how long it would take for the necessary repairs. I was satisfied with the service and work done on my car. More

Oil change and tire rotation Good service took me right away but I thought the wait was a little long 2 hours and I really didn’t see to many people waiting Good service took me right away but I thought the wait was a little long 2 hours and I really didn’t see to many people waiting More

Great! I made an appointment, they took my vehicle back to get serviced promptly and the work was completed in a timely manner. Everyone I came in contact wi I made an appointment, they took my vehicle back to get serviced promptly and the work was completed in a timely manner. Everyone I came in contact with was friendly and helpful. More

Long wait Wait was 2 hours for an oil change...much too long. Seems like there weren’t enough people working in the service area. Several others in the waiting Wait was 2 hours for an oil change...much too long. Seems like there weren’t enough people working in the service area. Several others in the waiting room commented on how long their vehicles were taking. More

Wait, Wait on Had to wait standing inside the service entrance. Another customer came for a pick up after me and he was taken care of immediately. This was the wors Had to wait standing inside the service entrance. Another customer came for a pick up after me and he was taken care of immediately. This was the worst visit I’ve had. I’m tempted to take my vehicle back to Chamblee where I purchased it to get service from now on. I am hesitant but sure that my ethnicity played a role More

Semiannual Service This service visit began when my 2015 Arcadia would not start in the garage. I called the service department and spoke with Christy who told me to con This service visit began when my 2015 Arcadia would not start in the garage. I called the service department and spoke with Christy who told me to contact the Roadside Service area. I called the service and they sent a technician who determined the battery was the issue. He jump started the car and told me the battery showed damage on his meter. He suggested I have it checked and replaced if needed. I called the service department and once again spoke with Christy who made an appointment for me for the next day. I took the car in and was met by Tom who was friendly, courteous, and knowledgeable . He listened to my request and arranged to get the work done. He arranged for a Lyft to take us to the nearby mall while the work was completed. He called and notified me when the work was completed and arranged for our return to the dealership. He explained the work that was done and provided helpful suggestions for items to consider at the next service visit. This Jim Ellis location is further from my house than the one on Peachtree but I continue to return for service because of the staff and service quality. More

Very courteous and efficient. I appreciate that while they do find other things beyond the issue i came in for, at least they aren’t pushy about them. I appreciate that while they do find other things beyond the issue i came in for, at least they aren’t pushy about them. More