Jim Ellis Buick GMC Mall of GA - Service Center

Great Service!!! Service was perfrct!!! They even gave my car a bath and a fill up! Tom was great to me and he even kept up the promises made to me by a former salesma Service was perfrct!!! They even gave my car a bath and a fill up! Tom was great to me and he even kept up the promises made to me by a former salesman. More

Enjoyed buying and service experience. Second oil change on my 2018 GMC Sierra. Dropped truck at dealership and waited for work to be complete. All work accomplished in a timely manner. Second oil change on my 2018 GMC Sierra. Dropped truck at dealership and waited for work to be complete. All work accomplished in a timely manner. Thanks for the help. More

Overpriced I took my car in for an oil change, and I told them I would be moving because I’m getting married on Saturday. I never get a call for maintenance that I took my car in for an oil change, and I told them I would be moving because I’m getting married on Saturday. I never get a call for maintenance that needs to be completed, but I got a call for three things that absolutely needed to be done during that oil change appointment to risk future damage. A brake flush, an air cabin filter change, and an air compressor. I told them to take care of it because they made it sound urgent. It costs me $320. I’ve already spent so much money on my wedding, so it hurt to pay that. But I did. I talked with a friend today, and he said they charged how much??? He looked up the cost for the air cabin filter online, and it was half the cost I got charged. Plus I was charged $50 for labor which he told me doesn’t take but about 10-15 minutes to do yourself. I’m sure the quality of work that was done on my car yesterday was done well, but I also feel like I was overcharged. It makes me wonder if I hadn’t told them I was moving if they would have come up with those things that needed to be completed. I’ve been well over 45,000 miles since I had my car, and I’ve had my car more than three years. Why now are they coming up with problems? This is why I bought an almost brand new car a few years ago. I’ve always been taken advantage of in what I know about cars and have been charged and manipulated on things that need to be done. I just hope what was completed yesterday was honest and not trying to get money out of me. Although I still think I was overcharged, but there’s nothing I can do about it now. All in all I have mixed feelings about this visit. David was nice in his handling of everything, I just don’t know why it was so urgent for those things now. It was only two months ago I had my last oil change and they said NOTHING about any problems I may need to consider doing on my next visit. More

Helpful Our service rep was Tom Lyden and was very helpful. He gave his opinion on which services were really necessary at this time, and gave insights on sev Our service rep was Tom Lyden and was very helpful. He gave his opinion on which services were really necessary at this time, and gave insights on several issues. He was great and pleasant. More

Warranty work on my enclave. I took my enclave in for repairs. It was going to take overnight and without any hesitation they gave me a rental SUV from Enterprise. The part that w I took my enclave in for repairs. It was going to take overnight and without any hesitation they gave me a rental SUV from Enterprise. The part that was needed was back ordered. David Blood was my service rep. He kept me updated on my work. He was always very nice and professional. When the work was completed he had my car cleaned like it had just came off the showroom floor. I would highly recommend David Blood and Jim Ellis for any service needs. More

Oil change Very happy with the service, fixed a recall bulletin while I waited. Professional and polite employees and a waiting area that was comfortable and spa Very happy with the service, fixed a recall bulletin while I waited. Professional and polite employees and a waiting area that was comfortable and spacious. More

Another Amazing Experience Jim Ellis MOG Buick has always taken care of me and my last visit was no exception. I waited for my service to be completed in one of the two comforta Jim Ellis MOG Buick has always taken care of me and my last visit was no exception. I waited for my service to be completed in one of the two comfortable waiting rooms, taking advantage of free refreshments. While the atmosphere is exceptional, nothing mirrors the service advisors and work completed. All dealerships are not created equal. Jim Ellis Mall of GA Buick service is unmatched. More

Their Awesome! Sean took care of me eve though I did not have an appointment! With my work schedule it is very difficult to schedule. Just showing up woks best for m Sean took care of me eve though I did not have an appointment! With my work schedule it is very difficult to schedule. Just showing up woks best for me. More

Quick easy Salesman and sales manager have made this experience effortless . Gone above and beyond to accommodate our needs . Issac was extremely helpful in find Salesman and sales manager have made this experience effortless . Gone above and beyond to accommodate our needs . Issac was extremely helpful in finding our Denali and making the process so quick More

Warranty David was professional and helpful. The technician also called me and let me know he was beginning work. Everyone worked to get my car back by the tim David was professional and helpful. The technician also called me and let me know he was beginning work. Everyone worked to get my car back by the time we got back from Florida so we could get back to Wisconsin. Thank you. More