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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,296 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,296 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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December 07, 2018
Excellent Service The service I receive is always above standard. James does an excellent job in seeing that my auto needs are met. He keeps me posted on any new work The service I receive is always above standard. James does an excellent job in seeing that my auto needs are met. He keeps me posted on any new work that is needed on my car. More
by TERRI9
Verified CustomerEmployees Worked With
December 07, 2018
Excellent customer service Service advisor was very attentive and prompt. Took care of my concerns without me have to follow up. No unnecessary up sale of service, even if there Service advisor was very attentive and prompt. Took care of my concerns without me have to follow up. No unnecessary up sale of service, even if there is one, they take time in explaining why you need the recommended service. More
by STOREOPSSAP-SANKAR
Employees Worked With
Kaleb Dance
December 07, 2018
Great, friendly service! Quick, friendly service. I will continue to use them in the future. They answer any questions or concerns you may have and are very accommodating. Quick, friendly service. I will continue to use them in the future. They answer any questions or concerns you may have and are very accommodating. More
by ajm22
Employees Worked With
Chris Stout
December 06, 2018
Excellent service Even though I complained about being called so many times to schedule oil change, Cory Wright was very patient with me and explained why I got the cal Even though I complained about being called so many times to schedule oil change, Cory Wright was very patient with me and explained why I got the calls. He was very courteous, wrote everything up, took my car and had everything done in record short time. I came out to a cleaned car and was very pleased. I'll never complain again!!! More
by A_BRODIE
Employees Worked With
Corey Wright
December 06, 2018
Great customer service We have both our vehicles serviced at Jim Ellis. Sean is our service manager and he goes out of his way to always help and keeps us informed while ser We have both our vehicles serviced at Jim Ellis. Sean is our service manager and he goes out of his way to always help and keeps us informed while service is being performed. More
by M_MAYS24
Employees Worked With
Sean Garrett
December 05, 2018
Superior customer service The best overall service of any auto dealer. Sean will make sure all you questions are answered and correct service performed. A great environment The best overall service of any auto dealer. Sean will make sure all you questions are answered and correct service performed. A great environment to wait while taking of vehicle needs. William Turner More
by RSSALES
Employees Worked With
Sean Garrett
December 04, 2018
Everything was great Service was great and everything was explained to me about what had to be done . I would recommend anyone to use Jim Ellis service department. Service was great and everything was explained to me about what had to be done . I would recommend anyone to use Jim Ellis service department. More
by MIKWAY49
Employees Worked With
Sean Garrett
December 03, 2018
Super easy Came in for a quick service, on a Saturday. I was quickly greeted, and my vehicle was done before I was done working out! Perfect. I will be back. Came in for a quick service, on a Saturday. I was quickly greeted, and my vehicle was done before I was done working out! Perfect. I will be back. More
by Kevin Davidson
Employees Worked With
I don’t know
December 01, 2018
Yukon My new Yukon had a vibration. James was able to get me new tires without any issues. The experience was painless. The drop off efficient and timely. My new Yukon had a vibration. James was able to get me new tires without any issues. The experience was painless. The drop off efficient and timely. More
by Clemsn87!
Employees Worked With
November 30, 2018
Poor customer service!! Brought in a $80,000 car but did not receive a courtesy car for the evening. Had to “rent a car”. A hassle! Why? I’m sure courtesy cars are still ava Brought in a $80,000 car but did not receive a courtesy car for the evening. Had to “rent a car”. A hassle! Why? I’m sure courtesy cars are still available. Front camera not working and wanted to blame an “aftermarket” windshield that their subcontractor installed. When they decided to install a new camera...non in stock. Also, wanted to blame my insurance company because they coordinated with THEIR subcontractor. What has happened to customer service? Interested to see how this plays out. Will be notified when front camera arrives...hopefully. I bought the car this year from Mike Hatcher, that experience was wonderful. More
by jckemp
Employees Worked With
