Excellent customer service and a top notch detail
department. One stop shop! I would recommend Jim Ellis bucks GMC to anyone!
department. One stop shop! I would recommend Jim Ellis bucks GMC to anyone!
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by reaper07
Verified Customer
Verified Customer
Jan 31, 2023 -
Jim Ellis Buick GMC Mall of GA responded
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
I use Jim Ellis to maintain my Buick Enclave because they
always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be com
always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be completed
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by R.EARLE
Verified Customer
Verified Customer
Jan 31, 2023 -
Jim Ellis Buick GMC Mall of GA responded
Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC Mall of Georgia!
Great service every single time.
Not to mention, the detail dept is top notch too!
Not to mention, the detail dept is top notch too!
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by reaper07
Verified Customer
Verified Customer
Jan 31, 2023 -
Jim Ellis Buick GMC Mall of GA responded
Thank you for taking the time to let us know about your experience!
I was taking my car in to get a recall fixed they were
very quick about getting the parts and then getting me in and out the same day within about 2 hours. They were very informative and polite the entire
very quick about getting the parts and then getting me in and out the same day within about 2 hours. They were very informative and polite the entire time look forward to going back again
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by crazygirl18768
Verified Customer
Verified Customer
Jan 31, 2023 -
Jim Ellis Buick GMC Mall of GA responded
Thank you for taking the time to let us know about your experience!
I will never buy from Jim Ellis again!
I have been very disappointed at every visit.
I have been very disappointed at every visit.
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by MELODYKILGORE
Verified Customer
Verified Customer
Feb 01, 2023 -
Jim Ellis Buick GMC Mall of GA responded
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.
Feb 01, 2023 -
Jim Ellis Buick GMC Mall of GA responded
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.
Need to be more courteous at entrance.
There was a young gentleman in his cell. Not professional at all. Service took a long time.
There was a young gentleman in his cell. Not professional at all. Service took a long time.
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by ecemsamy
Verified Customer
Verified Customer
Jan 31, 2023 -
Jim Ellis Buick GMC Mall of GA responded
Thank you for taking the time to let us know about your experience. We are constantly working to improve the customer experience and we will use this feedback to better our processes moving forward.
Well, everything wasn't all good when I arrived, like my
previous tent job was bubbling and not right, and I had new rims for them to install on my new 2023 Cadillac XT6. To say the least, things got tempes
previous tent job was bubbling and not right, and I had new rims for them to install on my new 2023 Cadillac XT6. To say the least, things got tempestuous quickly, but they fixed all encountered problems that they could at the time and at the agreed upon price. So, being professional always helps and what I focus on and that's why they've earned my business over my regular Cadillac Dealership in Sandy Springs/Atlanta, GA. Again a Big THANKS for all that you did, thank you.
Regards,
ConradRG
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by CONRADRG
Verified Customer
Verified Customer
Jan 31, 2023 -
Jim Ellis Buick GMC Mall of GA responded
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
They need to work on customer service skills.
I am sure with some education they can be great.
I am sure with some education they can be great.
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by JESSICA.LANGER
Verified Customer
Verified Customer
Other Employees Tagged:
Tony
Jan 31, 2023 -
Jim Ellis Buick GMC Mall of GA responded
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.
I dropped my vehicle off .
James called and told me senator they were going to do. Did a great job keeping me informed. Very easy to work with.
James called and told me senator they were going to do. Did a great job keeping me informed. Very easy to work with.
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by Jamesw7461
Verified Customer
Verified Customer
Jan 31, 2023 -
Jim Ellis Buick GMC Mall of GA responded
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.
Very clean and nice customer service.
Did not provide an in-depth solution in what was originally wrong. Found other stuff to fix.
Did not provide an in-depth solution in what was originally wrong. Found other stuff to fix.
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by zhurley2000
Verified Customer
Verified Customer
Feb 01, 2023 -
Jim Ellis Buick GMC Mall of GA responded
Thank you for taking the time to let us know about your experience!
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