Jim Ellis Buick GMC Mall of GA - Service Center

Great showroom I was walking thru the showroom while getting my car serviced. I spoke to Alan about some questions of a couple of new cars I was interested in. He I was walking thru the showroom while getting my car serviced. I spoke to Alan about some questions of a couple of new cars I was interested in. He was knowledgeable, helpful and not aggressive. I really enjoyed talking to him. More

Quick, Courteous, & Convenient! Always professional and efficient. Service advisors make reccomendations on upcoming services needed and add-ons with no pressure. Waiting area is ver Always professional and efficient. Service advisors make reccomendations on upcoming services needed and add-ons with no pressure. Waiting area is very nice with a complimentary coffee and water bar. More

The Best GM dealorship in Ga. Always above board on their service, Employees are always helpful and friendly,Your front line people answering calls are the most helpful in history Always above board on their service, Employees are always helpful and friendly,Your front line people answering calls are the most helpful in history. Please help other GM dealership learn how to treat customers correctly so they will come back to American made cars. More

Service The service department helped me to accomplish multiple issues with my truck and worked to make it affordable. I am very grateful for all they did. The service department helped me to accomplish multiple issues with my truck and worked to make it affordable. I am very grateful for all they did. More

Professional and courteous service This is the first time I have used the dealership for regular service. Jim Ellis does a great job at a competitive price. They have maintained my ve This is the first time I have used the dealership for regular service. Jim Ellis does a great job at a competitive price. They have maintained my vehicle in tip top shape. My car has over 40,000 miles and it still runs as smooth as day one when I took it for a test drive. More

Excellent service First service on my new Acadia. Excellent customer service! Sean went above the call of duty to make sure that I was taken care of quickly and effici First service on my new Acadia. Excellent customer service! Sean went above the call of duty to make sure that I was taken care of quickly and efficiently. More

Great Routine service was great. They were on time and had the service completed when they told me it would be done. Staff was friendly and waiting area was Routine service was great. They were on time and had the service completed when they told me it would be done. Staff was friendly and waiting area was comfortable and clean. More

Not Satisified. I arrived for my 9:15AM Oil Change Appointment. There was one person at service counter. David said, "hold on a minute I am finishing up with another I arrived for my 9:15AM Oil Change Appointment. There was one person at service counter. David said, "hold on a minute I am finishing up with another customer". There were not any other customers around. I waited about 10 minutes then he walked away. He returned 5 minutes later and as I was trying to ask someone else for help.= He asked if their was a problem and I told him the wait was an issue. He said I told you I was helping someone else and asked if I wanted to deal with someone else. I said please just get me checked in I have a kids baseball game to get to. He checked me in and said he would call when oil change was complete. I returned at 12:30PM and he had not called me. David was not at his desk so I asked someone else about my car and he said it still showed as being worked on.I asked if an oil change typically takes three hours and also pointed to what looked like my car outside. He said "oh, not sure why you weren't called and gave me my keys." More

easy and quick I went in for oil change and tire rotation on Friday afternoon at 6 and was out is 40 minutes. I always find service easy at Jim Ellis GMC. I went in for oil change and tire rotation on Friday afternoon at 6 and was out is 40 minutes. I always find service easy at Jim Ellis GMC. More

Service call I had a battery issue with my car, and everything was quick and easy with Jim Ellis. They made it a pleasurable experience for sure. I had a battery issue with my car, and everything was quick and easy with Jim Ellis. They made it a pleasurable experience for sure. More