Jim Ellis Buick GMC Mall of GA - Service Center

Timely customer response. The battery in my Sierra Denali died overnight. I spoke with Ron Gay who told me to bring the truck in to have the battery tested and repaced if neces The battery in my Sierra Denali died overnight. I spoke with Ron Gay who told me to bring the truck in to have the battery tested and repaced if necessary. I brought the truck in and Ron and Chris immediately met me and made sure that the battery was tested and replaced expeditiously. This type of customer service and attention to my needs is what makes for Complete Satisfaction. More

Chevy trail blazer James Stricxer is the reason we had our work done at your place. We would recommend him and your dealership to anyone needing honest car repair James Stricxer is the reason we had our work done at your place. We would recommend him and your dealership to anyone needing honest car repair More

Excellent Always a great experience will always have my work done here. Kaleb is great to work with. they always seem to get the work done faster that I expect Always a great experience will always have my work done here. Kaleb is great to work with. they always seem to get the work done faster that I expect them too. More

Routine oil change/vehicle check up This is a clean, professional GMC service center. Efficient service with vehicle service done in the time promised. They always have friendly, court This is a clean, professional GMC service center. Efficient service with vehicle service done in the time promised. They always have friendly, courteous service writers. More

Bluetooth rescue Great job with oil change, rotation, and wheel alignment. I love saving with the coupons. Thanks especially to Chris in Service Department for helpin Great job with oil change, rotation, and wheel alignment. I love saving with the coupons. Thanks especially to Chris in Service Department for helping me get my Bluetooth to work! More

Great service! The service guys are wonderful here- especially Kaleb advance. Great guy with a wonderful and caring personality. I would highly recommend this plac The service guys are wonderful here- especially Kaleb advance. Great guy with a wonderful and caring personality. I would highly recommend this place and this guy! More

5000 miles service I was very impress and satisfied with the staff, the facilities, and the service, however, I was used to get a courtesy wash for my Volkswagen at the I was very impress and satisfied with the staff, the facilities, and the service, however, I was used to get a courtesy wash for my Volkswagen at the Jim Ellis in Chamblee which I didn’t get here. More

GREAT EXPERIENCE ! VERY FRIENDLY,EXPERIENCED DEALERSHIP! WOULD HIGHLY RECOMMEND ! LOVE THE QUALITY OF WORK,AND CUSTOMER SERVICE. I CAN ALWAYS COUNT ON DAVID IN THE SERV VERY FRIENDLY,EXPERIENCED DEALERSHIP! WOULD HIGHLY RECOMMEND ! LOVE THE QUALITY OF WORK,AND CUSTOMER SERVICE. I CAN ALWAYS COUNT ON DAVID IN THE SERVICE DEPT. More

Replacement of air conditioning system Corey checked my Acadia in for service and promptly informed me it would take at least an hour to diagnose the problem. He asked if I was waiting and Corey checked my Acadia in for service and promptly informed me it would take at least an hour to diagnose the problem. He asked if I was waiting and, when I inquired about a loaner, he offered a vehicle thru Enterprise.. I decided to wait, and he later told me the issue with the air conditioner and informed me that GM would do repairs at a cost to me of $152. I needed to leave my SUV and Corey made arrangements for a driver there to take me home. Later the same day Corey called to advise my A/C system was contaminated and he had placed a second call to GM to inquire on warranty payment. He said he may not have the answer that same day, if not, he would know the following day and he would call me. He did call about 8:45 the next day to advise GM would take care of all repairs and it would be next Wed. Before repairs would be completed. Corey provided excellent customer service to me and I was most pleastly surprised that GM took care of the costs. Corey was most professional, efficient, and delivered the promises to call to keep me informed thru the whole process. I was made to feel most welcome in the service center and I felt valued as a customer.....Jim Ellis has me as a loyal customer and Corey is a great asset to the dealership ! Thank you for excellent customer service. More

Always happy customer I always experience great customer service . I have worked with Sean at a previous dealership and am very happy he is part of the gm family now! D I always experience great customer service . I have worked with Sean at a previous dealership and am very happy he is part of the gm family now! David has always been excellent to work with . Always very happy he is back with Jim Ellis now Sean and David are the reason I come to Jim Ellis for my service ! Thank you Rene’ Robles More