Jim Ellis Buick GMC Mall of GA - Service Center

lack of communication on status of auto a part was ordered expected to be delivered and auto repair completed that afternoon, part did not come in but was not notified of delay. waited all d a part was ordered expected to be delivered and auto repair completed that afternoon, part did not come in but was not notified of delay. waited all day to go & pick it up but had to call to find out ststus More

Maintenance We were greeted nicely when we arrived and taken care of promptly The only thing is to my understanding when someone takes there vehicle for service We were greeted nicely when we arrived and taken care of promptly The only thing is to my understanding when someone takes there vehicle for service they are supposed to wash your vehicle I have been a customer since 2016 and never have I had my vehicle clean after service More

Timely service, good communication My 2017 SLT with 12500 miles was in due do a bad torque converter. The shop mechanic preformed the service and returned the truck in three days. As of My 2017 SLT with 12500 miles was in due do a bad torque converter. The shop mechanic preformed the service and returned the truck in three days. As of this time the I have only driven the truck two days and the trans seems to be smoother. James the service writer was very helpful and got me into a loaner/ rental covered by GM. When the truck was ready he called and let me know all was good to go. We agreed that when I bring it in for oil and tire rotation we would revisit the trans and review how it is doing approx 1500 miles. More

great feedback I have really enjoyed coming to Jim Ellis over Rick Hendrick. I have been pleasantly surprised to get feedback from the advisor about my vehicle, w\o I have really enjoyed coming to Jim Ellis over Rick Hendrick. I have been pleasantly surprised to get feedback from the advisor about my vehicle, w\o cheap shots to make more money in the service drive. The give me the service I ask for, and tell me about other areas that will need attention soon, or can wait. no pressure, and I get a nice print out of every thing we talked about. I get my car back clean and neat. not greasy. Truly friendly not pretend, cause its my job to.....Love it! More

1st service on new vehicle I arrived early and was taken right away. Service was completed as estimated and two additional questions I had in the interim were handled promptly. I arrived early and was taken right away. Service was completed as estimated and two additional questions I had in the interim were handled promptly. More

the professional La capacidad de entendimiento para conmigo, debido que mi inglés es vacivo y el señor Chris, busco la manera de entenderme . Gracias por el servicio La capacidad de entendimiento para conmigo, debido que mi inglés es vacivo y el señor Chris, busco la manera de entenderme . Gracias por el servicio . More

Service with a smile The service department at Jim Ellis GMC Mall of Georgia was great in all aspects of my service visit. I will be back for all of my service needs. The service department at Jim Ellis GMC Mall of Georgia was great in all aspects of my service visit. I will be back for all of my service needs. More

Torque converter replaced Sean was great to work with, I would highly recommend you alls service department. I appreciate that you all took the time to check out my truck as Sean was great to work with, I would highly recommend you alls service department. I appreciate that you all took the time to check out my truck as I was very frustrated with a previous dealership More

Excellent Serivce Check in at appointment time was quick, easy and efficient. Required warranty work was clearly explained and completed in a timing manner. Service p Check in at appointment time was quick, easy and efficient. Required warranty work was clearly explained and completed in a timing manner. Service personnel were friendly, courteous and very accommodating. More

Excellent service Everyone knows what they are doing and address all your needs. Went into service with a problem and they identified and it was fixed promptly. Everyone knows what they are doing and address all your needs. Went into service with a problem and they identified and it was fixed promptly. More