Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,281 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,281 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
Sort by
April 26, 2018
All Good Have been coming here for quite a few years and always received good service. Good to see David is back. always nice to see a friendly face :-) Have been coming here for quite a few years and always received good service. Good to see David is back. always nice to see a friendly face :-) More
by PERKINSGANG
Verified CustomerEmployees Worked With
David Gonzalez
April 24, 2018
Oil change and tire pressure check Just in for an oil change and tire pressure check. Everything was completed fine. I would recommend this dealership to anyone. They were able to get m Just in for an oil change and tire pressure check. Everything was completed fine. I would recommend this dealership to anyone. They were able to get me in the same day I called. More
by FASTLANETP
April 24, 2018
Great experience Everyone was very helpful. We have worked with Joe and Sean. They are both very knowledgeable and nice. They have gone above and beyond for us! Everyone was very helpful. We have worked with Joe and Sean. They are both very knowledgeable and nice. They have gone above and beyond for us! More
by JBeighley
Employees Worked With
Joe Hecht, Sean Garrett
April 24, 2018
Oil change tire rotation Heater problem Transmission concern Oil change tire rotation power steering serviced well. Couldn’t diagnose heater or transmission problem within 4 hours total. Car overheated on the h Oil change tire rotation power steering serviced well. Couldn’t diagnose heater or transmission problem within 4 hours total. Car overheated on the highway the next day. Atlanta Jim Ellis Buick was able to determine coolant leak, needs new radiator & 2 new hoses and a new engine mount. More
by BETHMUSIC22
Employees Worked With
David Gonzalez
April 23, 2018
Service Great as usual everyone is very nice will keep using this dealership for my work on my vehicle Jessica is great to work with keep me updated Great as usual everyone is very nice will keep using this dealership for my work on my vehicle Jessica is great to work with keep me updated More
by MCCMARTY49
Employees Worked With
Jessica Walter
April 23, 2018
Personalized customer service! Everything about the service department met my expectations! The staff is friendly and curteoues. Everything was well explained before any work was do Everything about the service department met my expectations! The staff is friendly and curteoues. Everything was well explained before any work was done to my vehicle. More
by DANICAROBERTSON26
Employees Worked With
Chris Stout
April 20, 2018
Excellent Service Timely, personal, out of way to help, gave offer did not know available, installed ONStar, washed automobile, told how to download the Buick app on sm Timely, personal, out of way to help, gave offer did not know available, installed ONStar, washed automobile, told how to download the Buick app on smart phone More
by RAKMLK
Employees Worked With
Sean Garrett
April 20, 2018
Took way too long I had 4 tires, balancing, and alignment. Throttle body and cabin filter. I inquired about a ride home as I only live 2 miles from this dealership. I had 4 tires, balancing, and alignment. Throttle body and cabin filter. I inquired about a ride home as I only live 2 miles from this dealership. I was told yes. I was approached a few minutes later and told the work would only take about about an hour and a half and would I be willing to wait. I said yes. The job ended up taking 3 hours 45 minutes. This is inexcusable. You crossed the line Jim Ellis. I will never be back. More
by MBOKNECHT
Employees Worked With
April 18, 2018
Oil change Not as attentive and no one greeted me when I pulled in. They were all standing around eating chic-fil-a. Biscuits and donuts. I had to ask for assis Not as attentive and no one greeted me when I pulled in. They were all standing around eating chic-fil-a. Biscuits and donuts. I had to ask for assistance. It was almost like I was interupting a meeting. It wasn’t what I was expecting. My usual service advisor does not work here anymore and I honestly don’t remember the guy I worked with yesterday. More
by JOHNANTON71
Employees Worked With
I dont remember his name
April 18, 2018
oil change and tire rotation Very helpful with my service and in a timely manner. Waiting area was very nice and clean. Personnel was very courteous and very kind. Thanks. Very helpful with my service and in a timely manner. Waiting area was very nice and clean. Personnel was very courteous and very kind. Thanks. More
by REED654753
Employees Worked With
Chris Stout
