Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,296 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,296 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
Sort by
April 04, 2018
Standard maintenance Got an oil change and the standard mechanic telling me I needed a front air cabin filter. Probably correct. Bought my truck there certified preowned. Got an oil change and the standard mechanic telling me I needed a front air cabin filter. Probably correct. Bought my truck there certified preowned. Was hoping to get a free oil change didn’t work out. Got a great waiting area and friendly staff. More
by KROFTON62
Verified CustomerEmployees Worked With
Alex Gurley
April 04, 2018
Great customer service. Jason was great. I had a radio problem that was handled very professionally and save me money. A Big Thank You to Jason and the service staff. Jason was great. I had a radio problem that was handled very professionally and save me money. A Big Thank You to Jason and the service staff. More
by cdjohnson220
February 09, 2018
Steve Eason 123 Jessica always remembers my name and greeted with a smile. She is the only person I will allow to service my vehicle.. I will always recommend her to Jessica always remembers my name and greeted with a smile. She is the only person I will allow to service my vehicle.. I will always recommend her to others. Thanks for making my day More
by Steve123
Employees Worked With
Jessica Walter
January 09, 2018
Overall experience was exceptional. Very nice waiting area Work was completed in a timely manner. Staff is very knowledgeable and helpful. Customer amenities are top notch. Would highly recommend them for ev Work was completed in a timely manner. Staff is very knowledgeable and helpful. Customer amenities are top notch. Would highly recommend them for every one. More
by Scottelead
September 19, 2017
Awesome Service! First time visit at this dealership. Service was amazing, Jessica Walter helped so much with my vehicle. Brandy Ngone set up my appointment swiftly an First time visit at this dealership. Service was amazing, Jessica Walter helped so much with my vehicle. Brandy Ngone set up my appointment swiftly and efficiently. Got my car back after Robert Peters took care of it and he made sure everything was going good! Now I feel safe before my road trip and will return for my next oil change! More
by virgo21
Employees Worked With
Robert Peters , Brandy Ngone, Jessica Walter
August 27, 2017
Constant change This dealership is not ethical in there service practices and can not keep qualified service underwriters and repair personal. You should include sale This dealership is not ethical in there service practices and can not keep qualified service underwriters and repair personal. You should include sale staff as well as the turnover is around 40%. Excuses for lack of responsiveness are phones that do not work properly, unrealistic demands of the sales staff for continued sales growth, computer problems, lack of accurate customer repair requests, and what appears to be overall poor working environment to name a few. In my opinion, it starts at the top with Jerry Howell the GM and channels to Wendy Farrar, the Service manager. After purchasing numerous vehicles from this dealership, I will be finding another. Buyer beware! More
by Unsatified customer
Employees Worked With
Wendy Farrar
July 25, 2017
Mislead and didn't fix the problem I will never bring my vehicle into this location ever again. I have taken it in three times. I was told a part was completely replaced only to find I will never bring my vehicle into this location ever again. I have taken it in three times. I was told a part was completely replaced only to find out it wasn't after another dealership informed me because it still wasn't fixed!!. Aaron either flat out lied to me or he just doesn't know what he's doing. Not much better that he hangs up on me when I inform him he is the reason I will not be bringing my truck back. The other times I brought it in service blamed me for using Kroger gas.... I can get better customer service anywhere . I may be a female taking a truck into a dealership but I am certainly not stupid. Save your money time and energy and take your vehicle somewhere else... More
by Sbagwell
Employees Worked With
Aaron - service
May 25, 2017
Su experiencia es exelente . Gracias por su servicio sobre todo en nuestro idioma latino gracias a el pude resolver unos problemitas en mi carro un ejemplo a seguir .gracias .po Gracias por su servicio sobre todo en nuestro idioma latino gracias a el pude resolver unos problemitas en mi carro un ejemplo a seguir .gracias .por todo . More
by Jeanie
May 21, 2017
Always Great. Fast efficient and never any issues. I trust that my vehicles will be taken care of like they were their own. I highly recommend. Fast efficient and never any issues. I trust that my vehicles will be taken care of like they were their own. I highly recommend. More
by Pat Savage
Employees Worked With
David Gonzalez
May 20, 2017
Serivce Our service technician, Jessica, was extremely courteous and friendly. She made certain that we understood what services were performed and that we h Our service technician, Jessica, was extremely courteous and friendly. She made certain that we understood what services were performed and that we had no questions prior to departure. She is the best customer technician I have had and will happily refer her to others. More
by Rgh
Employees Worked With
Jessica Walter
