Back

Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,307 Reviews

2,307 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

Sort by
December 07, 2022

Kovoki Lott handled all my service issues, quotes, and made certain that a quality job was performed. I was very pleased with bringing my Buick Lacrosse CXS in for service. Thank you. John G. More

by SHCSWJEG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kovoki Lott
Dec 12, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 07, 2022

Great with communication, professional attitude and completed the work in a timely manner. Waiting area was comfortable. More

by stevenspencer2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Dec 12, 2022 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 07, 2022

Keep my truck for almos 3 weeks no answer wen I call the man in More

by SMARTINEZ2287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Stecker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

December 05, 2022

Communication was absolutely terrible. Set up appointment times and the vehicle was not even looked at until we called many times. We were promised phone call and we had to wind up calling More

by lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Dec 08, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

December 02, 2022

Was told texted one price for the repair, but the repair was $60.00 more when I arrived to pick up. More

by WSMITH8889
Recommend Dealer
No
Employees Worked With
Cori
Dec 08, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

December 02, 2022

Usually in and out promptly. Good communication from service advisor regarding work done and that needs to be dine More

by TRACYMHUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Dec 05, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 01, 2022

Great dealership, but they don't take their time to complete somethings. They have customers waiting longer than need be. Just wish they would take the time needed to complete ALL things asked of them More

by Eedmondson78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Stecker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

December 01, 2022

Korvaki is fantastic. Always address my concerns promptly and courteous. Prices are high but he has no control over that. More

by AEKEEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Korvaki
Dec 03, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Aekeel, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

November 30, 2022

Jim Ellis quoted my repair at 1600. A week ago another Chevrolet dealer quoted it for 900. I told Jim Ellis and they said,,, ""Oh, we will lower it to 1100"" Jim Ellis KNEW they were b More

by ewestbrook80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember
Dec 08, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 27, 2022

Always treated great when me or my family go to the dealership for service. Best dealership around! More

by reaper07
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

...
76
...