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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,298 Reviews

2,298 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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November 27, 2022

Always treated great when me or my family go to the dealership for service. Best dealership around! More

by reaper07
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 26, 2022

My wife took car in for oil change. Said I needed two new tires (maybe true), they had to do a front end alignment??, plus oil change. A fifty dollar oil change turned into over a thous More

by terrymarlette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Dec 08, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

November 25, 2022

After a faulty installation by this dealership, Sean Garrett helped me resolve my issue through another dealership since I was in a different state. Thankful for his attention to my situation. More

by jesuscallsmesunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
Nov 27, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello there! Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

November 23, 2022

Great customer service from start to end. Kept me informed throughout the process and our car was fixed correctly More

by Johnkraider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 23, 2022

Excellent service every time I go in. Great staff and nice waiting area. Thanks James. More

by Jeff Markel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Garrett
Nov 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Jeff, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

November 22, 2022

I recently purchased a vehicle from Jim Ellis GMC in Buford. The customer service that the GM Jason provided was great. He demands the most from his staff and personally ensures that the customer is sat More

by derickmikki212
Recommend Dealer
Yes
Employees Worked With
Jason Dowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Marengo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Abreu, Perry Mallory
Nov 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2022

I walked in looking for a 150,000 service on my 2007 Yukon Denali. James got me right in and accomplished everything promptly. Great job! More

by garyrudin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

November 17, 2022

They really helped me out in an emergency and made sure my car was running fine More

by JCORDEL3929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Edwards
Nov 22, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2022

Had a service light come on and belt tension break. Schedule for appointment on a Tuesday and they didn’t even look at my truck till thursday More

by shannonc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Nov 23, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

November 17, 2022

The service was excelent The rent an uber sercice as a courtesy for me I am very happy with the service More

by Clara Picayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Clara, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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