Jim Ellis Buick GMC Mall of GA - Service Center

Slow as Christmas! They never get service done in time promised. I’ve come to the conclusion, that even for basic oil change, your vehicle is gone over thoroughly to tr They never get service done in time promised. I’ve come to the conclusion, that even for basic oil change, your vehicle is gone over thoroughly to try and find other things wrong so they can charge you more money. An oil change should NOT take 2 1/2 hours! When I want an oil change, I want an oil change. It’s weird that when men take cars in for service there, the wait time is less. Three women said same thing sitting there. So if you need car serviced, let a man take it in and you’ll get out faster! I love the sales team there, but each time I’ve been in for service, which is four times, four for four pathetic service. Long wait time for service. My time is just as valuable as their time is! Was there long enough to watch breakfast snacks swapped out for lunch snacks! I also left with a nail in my tire. They didn’t even tell me, they texted my husband! I had a child in the car with me…what if I had a flat on the interstate? Pathetic! More

Not Good they could not fix transmission a year ago now out of warranty so I asked manager to send me copy of that service and gave him my email twice. Did not send. Now warranty company will not fix but J out of warranty so I asked manager to send me copy of that service and gave him my email twice. Did not send. Now warranty company will not fix but Jim Ellis wants more than $ 6,000 + to fix I got 2 other prices for $4,900 and $3,500. More

They were very friendly when I arrived they went over what I needed to do on my truck and told me the time it be ready it was ready on time what I needed to do on my truck and told me the time it be ready it was ready on time More

Always a great experience! They have exceptional attention to detail and make sure to take care of the service needed and return your vehicle in a timely manner. They have exceptional attention to detail and make sure to take care of the service needed and return your vehicle in a timely manner. More

I was very pleased with the treatment and efficient service James showed toward me as I had my car full serviced for oil & fluid checks & changes as well as filling & rotating my tires.. service James showed toward me as I had my car full serviced for oil & fluid checks & changes as well as filling & rotating my tires.. More

Received an oil change and tire rotate. It took almost 2 1/2 hours. Seems long for an oil change and tire rotate. It took almost 2 1/2 hours. Seems long for an oil change and tire rotate. More

This is the third time that we have had service at Jim Ellis GMC. We have had phenomenal experiences each time we have visited. They seem to really care about doing quality work. Ellis GMC. We have had phenomenal experiences each time we have visited. They seem to really care about doing quality work. More

Always clean facilities,friendly staff,knowledge able,on time they keep you notified on changes time they keep you notified on changes More

No review what was done, what they recommend, very little interaction, too busy BS with others, no price quotes before work was done, this place has really gone down hill, may have to go over to Hendrick for interaction, too busy BS with others, no price quotes before work was done, this place has really gone down hill, may have to go over to Hendrick for future services. More

Service on vehicle 2022 XT4, 6/13/2022. Walked into the service area and was ignored. Three people sitting at desks on pc; 3-4 people in side office. The one helpful person had to call Walked into the service area and was ignored. Three people sitting at desks on pc; 3-4 people in side office. The one helpful person had to call into office to get help because he was busy. They all looked like I was an inconvenience to them. Service performed - car was returned. Washer fluid NOT topped off. Tires NOT inflated to 35 psi. After I POINTED IT OUT, this service acct mgr (although he was disbeliever at first) was very helpful and sent vehicle back to service to correct. Car was returned. Explanation provided to young man: the service area compressor was BROKE. He had to use the check-in compressor to inflate tires. REALLY? Guess I'll never buy tires from you. Bottom line. Prices are high but that is the nature of things these days. What should be the differentiator is your SERVICE ATTITUDE! In my mind most of your people FAILED. More