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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,298 Reviews
Call Service Center (770) 872-6272

2,298 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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March 20, 2022

Jorge is super nice and friendly. Bilingual. He really cared about the problem and communicated why needed to be done with options to choose from. Great service. More

by STEVEN_LOCICERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
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Mar 23, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We sincerely value your business and look forward to your next visit!

March 19, 2022

$101+ for an oil change is excessive. A simple job that took 2 hours to complete!!! Drew did his best to speed things up, but the long time and excessive cost will send me elsewhere for m More

by jbyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew Pederson
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Oct 05, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 18, 2022

Good service but they did not run my car through the car wash like they usually do. More

by PAULANGEHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
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Mar 23, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 18, 2022

Friendly customer, courteous customer service and spaceous waiting area with snacks, water and coffee. It was just a long with to have had an appointment. More

by Tremya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Oct 05, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you; we appreciate your feedback!

March 17, 2022

Great customer service and the wait time was not bad. Got to speak to my Salesman Steve and that is always a pleasure!!!! More

by CHERYLSMITH0326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2022

Issue was not corrected and sounds worse after “repair” , will have to take it back in More

by SLYNN219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Oct 05, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

March 16, 2022

Ver friendly and courteous. In and out faster than I thought. I will use them again. More

by TMFRANCIS1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christie Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

March 08, 2022

No major issues but as usual they discovered that I needed something beside the oil change and tire rotation. Brakes are kind of important so I gave the go ahead. Long afternoon. More

by CARROLLJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Mar 11, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

March 07, 2022

i had to wait over 3 hrs for an oil change. did give me 20 dollars off only because manager wasnt there to do more More

by jmikejdoorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont remember her name
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Mar 31, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We hope that you will give us an opportunity to earn your business back in the future. Thank you.

March 03, 2022

I made an appointment arrived at the scheduled time and was greeted right away by Kori. She went over my reason for being there and showed me to the waiting room. She got my car right in to start the servi More

by ELLI6957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori
Report | Print
Mar 06, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kori here at Jim Ellis Buick GMC Mall of Georgia! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

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