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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,280 Reviews
Call Service Center (770) 872-6272

2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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February 14, 2022

The staff was fantastic. Kori was quick to get me in and communicated thoroughly while my vehicle was being serviced. More

by DARENRICHARDS12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori
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Feb 18, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 14, 2022

Helpful and timely. They took care of my suv in a courteous efficient manner. They Rock! More

by RODCLEVELAND22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Moore, Drew Pederson
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Feb 18, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

February 12, 2022

Drew went over and beyond to help me with my insurance company and finding parts for my car . Thank you Drew ! More

by TARAIRVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
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Feb 15, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

February 12, 2022

Brandon was very helpful and took care of my tire issue. I have taken this car in for service before and I will certainly return. More

by DONNASUE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
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Feb 15, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 11, 2022

everyone worked with us & did a very friendly job communicating between the sales & the service end More

by TOM_AL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again.

February 11, 2022

Very professional dealership.They.care about their customers as evidenced in their service department.Service was completely satisfying. More

by TOMSLAUGHTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
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Feb 15, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again soon!

February 10, 2022

I went in with one issue left with another issue was not a happy customer. More

by nhall4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Austin
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Mar 31, 2022 -

Jim Ellis Buick GMC Mall of GA responded

If you'd be willing to provide more feedback, please reach out to our service manager, Sean Garrett, at 678-889-8881 so that we can assist you further.

February 10, 2022

The Jim Ellis dealership at Ga. Mall is the best for sales and service that I have ever had any dealings with in my 82 years. More

by GAMBRITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kovoki lott, Sean Garrett
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February 09, 2022

They charged me for a misdiagnosis, then expected me to pay for another diagnosis when they couldn't find the problem. I expected better from this dealership! Very disappointed! More

by ELLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to our service manager, Sean Garret, at 678-889-8881 when you have a chance. Thank you, and we look forward to hearing from you.

February 08, 2022

I was very pleased with the service and the folks that helped. I will continue working with this dealer in the future. More

by JRVANDYKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Banos Jr, Rina Centeno
Report | Print
Feb 11, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

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