Back

Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,280 Reviews

2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

Sort by
February 07, 2022

Received price match for tires purchase, as discussed before appointment. Price for tire pressure monitor replacement (part) was extremely high. Ed was very helpful. More

by JIM.GRUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again. Take care!

February 07, 2022

Ed the service rep was excellent. Service received was a fair value. Thanks for taking care of me. BTW the NETFLIX separate waiting room is nice! More

by FINISHTHEGRP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William No
Feb 10, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

February 05, 2022

I finally feel that the problem has been diagnosed waiting for the part at present time for the repair I sure hope this fixes the problem service person took his time to find the problem thank More

by leojudywalsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
Feb 08, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

February 03, 2022

So far I am very satisfied with the service department. They always treat me with respect and they are very knowledgeable. More

by LOCATAPIPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr, Drew Pederson
Feb 07, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again soon!

February 03, 2022

We always love everyone at Jim Ellis GMC Buford. They are more than willing to go above and beyond to assist and make things right. More

by JUDITH_ROCHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Gonzalez
Feb 07, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for choosing Jim Ellis Buick GMC Mall Of Georgia as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

February 02, 2022

Repair not timely, they never call and only communicate when I call them. My car was dirty inside. More

by RACHUKF10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Gonzalez
Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. If you are willing, please contact our service manager, Sean Garrett, at 678-889-8881 so that we can work towards a resolution. Thank you.

February 02, 2022

The advisor help me a lot, fe does his best trying to solve my situation thanks for that More

by DANIEL_URDANETA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Feb 02, 2022 -

DANIEL_URDANETA responded

Good dealer

February 02, 2022

I’ve been there several times only to get an inflated estimate every time. I know you’re in the business to make money but making up frivolous repairs and the amount of time it will take to repair an iss More

by ANTONIODAWSON
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Banos Jr
Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We hope that you will consider us again in the future. Thank you.

January 31, 2022

The people are always very nice. When I have work done there, it has been done very well, and the prices are very reasonable. More

by GERALD.CAGLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Gonzalez
Feb 04, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 27, 2022

Friendly and fast service! Such a pleasure!! From making the appointment to payment of service, it was a pleasant experience! More

by BMULLINS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Banos Jr
Jan 31, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC Mall Of Georgia! We look forward to your next visit! Take care!

...
97
...