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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,280 Reviews
Call Service Center (770) 872-6272

2,280 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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January 14, 2022

Jorge was amazing! He helped us through the entire process. Working with our warranty company was not easy but he was so patient and kind throughout the process. This probably wasn't the cheapest opti More

by julia.umoren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Report | Print
Jan 18, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again.

January 12, 2022

Ten I am put too much oil in the engine and I must come back? Technician not clean engine cover all around was oil and I must clean up? Very upset for this happen! More

by VLADOVISNJIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Garrett
Report | Print
Jan 29, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello. Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. It looks like you have been in to address the concerns noted since you left us the review. We certainly apologize for any inconvenience that this may have caused. We hope that we can regain your trust in our dealership in the future. Please reach out to our service manager, Sean Garrett, at 678-889-8881 if you have any additional concerns.

January 11, 2022

Take a grain of salt with what your “rep” or salesperson it not as it seems More

by dccobb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not here must be temp labor
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January 11, 2022

Prices too high for scheduled service. Service agents not up to date with information on OnStar changes to 3G. More

by PACRAIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Gay
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, I would like to get some more details about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (770) 884-4641.

January 10, 2022

Wasted two plus hours waiting on an oil change that never happened. Made an appointment and still didn’t have the correct parts to preform the service. Covid taken into consideration, I was disappointed to s More

by RUDOWLAWNCARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
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Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our service manager, Sean Garrett, at 678-889-8881 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 07, 2022

Worst experience I've ever had with a dealership. I will never return there or recommend them. More

by JNALLEN25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Banos Jr
Report | Print
Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our service manager, Sean Garrett, at 678-889-8881 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 06, 2022

As always great service and excellent customer experience. Jorge and Sean always very helpful and keeps me updated on repair process. OUTSTANDING PROFESSIONAL GRADE PEOPLE More

by RSSALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett, Jorge Banos Jr
Report | Print
Jan 16, 2022 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 03, 2022

Great job on my recall service. Everything happened in the time they said that it would. Friendly people, More

by joshbmendoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
Report | Print
Jan 16, 2022 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 31, 2021

Technician put too much oil in engine,I must come back and fix thAt happen. Can’t believe that? And engine cover is oil on nobody clean For this dealer is big mines More

by VLADOVISNJIC
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Garrett
Report | Print
December 28, 2021

Jim Ellis provides great customer service and keeps customers aware of all possible issues and methods of resolution. More

by sbraz0809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
Report | Print
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