Jim Ellis Chevrolet

Bait and switch. I took the vehicle in because the error “oil pressure low stop engine”. After speaking to the tech, I was informed that the oil pressure sensor was I took the vehicle in because the error “oil pressure low stop engine”. After speaking to the tech, I was informed that the oil pressure sensor was bad and needed replaced. I gave the approval and they came back and said that I needed a new rear main seal and an exhaust manifold. I approved this as well and paid 4200 for these services. I picked the truck up and drove it for 2 days and the same msg popped up. I dropped the car back off immediately to see why I was having the same issue. Now they are indicating that the issue is “engine failure” and it will cost over $10k to replace. Well I am not paying that and I am now out of $4200. This should have been known before I spent all of this money. I don’t want to hear that there was no way to tell what was wrong until they fixed it. If that’s the case, why didn’t they let me know it was engine failure after they fixed the other stuff. They let me drive off thinking everything was ok with a faulty engine. I will be filing a report on this. More

Wry helpful and responsive sales staff made the purchasing process very enjoyable. I would recommend this dealership. purchasing process very enjoyable. I would recommend this dealership. More

Always great service at Jim Ellis Chevy. Very nice people and they have always done a great job. Very nice people and they have always done a great job. More

Very courteous and helpful. The service reps always greet me promptly upon my arrival and keep me informed of the repair progress. The service reps always greet me promptly upon my arrival and keep me informed of the repair progress. More

Dealership was savvy with GM’s new sales strategy, responsive, easy to work with. Transaction was handled smoothly. responsive, easy to work with. Transaction was handled smoothly. More

Reggie and Ned are very professional and kind people to work with. They ensured my experience was smooth and headache free work with. They ensured my experience was smooth and headache free More

You guys was great,I'll be back to do my car maintaince,good service..... maintaince,good service..... More

I received excellent customer service and my vehicle always runs great following my visits. I travel over 20 miles from my own dealership specifically because of how I am treated as a customer. always runs great following my visits. I travel over 20 miles from my own dealership specifically because of how I am treated as a customer. More

Ther ser ice advisor was very efficient and thorough in the explanations of additional service items needed. the explanations of additional service items needed. More

Zane awesome. Thanks for getting the title and paperwork out in a timely manner. I appreciate it and love the Escalade. Thanks for getting the title and paperwork out in a timely manner. I appreciate it and love the Escalade. More