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Jim Ellis Chevrolet

Atlanta, GA

4.5
4,252 Reviews

5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,252 reviews

March 01, 2023

I enjoyed the whole buying process from start to finish and will recommend this dealership. More

by William Bowen
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Evan Hill, Patrick Bernard, Andre Thomas
Mar 02, 2023 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, William, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! General Manager Ralph Sorrentino

March 01, 2023

My salesman was very knowledgeable and walked me through the ordering process and kept me updated on the build status. He then went over al the features of my Corvette and completed the buying with me eve More

by gabrit
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Stagmaier, Sam Opara, Andre Thomas
Mar 02, 2023 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! General Manager Ralph Sorrentino

March 01, 2023

Excellent work done by Luis Valdez getting my car fixed. Repair was quick and properly executed. More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdez
Mar 02, 2023 -

Jim Ellis Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Javier, and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

February 27, 2023

All of the staff I have interacted with at this location have been very kind and helpful. More

by grossm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey, Sonja Brown
Feb 28, 2023 -

Jim Ellis Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

February 26, 2023

Overall the car was done very well Customer Service fell short I made several phone calls to find out about my vehicle and was always put off and was told that I will receive a call later which I never rece More

by ARLEENPEEPLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul in Collision department
Mar 01, 2023 -

Jim Ellis Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com so that he may discuss your experience with you.

February 26, 2023

The most valuable experience when purchasing a new vehicle and completing the full customization of a brand new vehicle. Everything through the service department brought my dream alive. A completed v More

by VMAN6069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zedd Cobb., Charles Prayor, Sam Afeworki
Feb 26, 2023 -

Jim Ellis Chevrolet responded

Thank you so much for your kind words for our service department, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

February 25, 2023

I have as always received great service at this dealership. The service advisor makes a big difference by being informative and helpful . More

by DAVID@VOLMAZ.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
Feb 26, 2023 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

February 25, 2023

Overcharged me for unnecessary service. Worst place to take your car. New people run and hide. More

by BAS8333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey, Retanza Grier
Mar 01, 2023 -

Jim Ellis Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for you to contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 25, 2023

My delivery experience was awful. Salesman did not have the truck ready. Poor communications skills More

by DAMILLS0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franchely Reyes, Zane Cobb
Mar 01, 2023 -

Jim Ellis Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com, he'd love to address your concerns in detail.

February 24, 2023

Everything was as good as expected did a good job was a little bit long only appointment though took over 2 1/2 hours to change the oil did not rotate the tires More

by OFFICE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonja Brown
Feb 26, 2023 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We do apologize for your long wait and that we did not rotate your tires. Please reach out to us, so that we may get that done for you. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

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