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Jim Ellis Chevrolet

Atlanta, GA

4.5
4,255 Reviews

5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,255 reviews

February 25, 2023

Overcharged me for unnecessary service. Worst place to take your car. New people run and hide. More

by BAS8333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey, Retanza Grier
Mar 01, 2023 -

Jim Ellis Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for you to contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 25, 2023

My delivery experience was awful. Salesman did not have the truck ready. Poor communications skills More

by DAMILLS0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franchely Reyes, Zane Cobb
Mar 01, 2023 -

Jim Ellis Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com, he'd love to address your concerns in detail.

February 24, 2023

Everything was as good as expected did a good job was a little bit long only appointment though took over 2 1/2 hours to change the oil did not rotate the tires More

by OFFICE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonja Brown
Feb 26, 2023 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We do apologize for your long wait and that we did not rotate your tires. Please reach out to us, so that we may get that done for you. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

February 24, 2023

Helpful fast courtesy knowledgeable about the the customer need to get and out to remain flexible in taking care of business. More

by AFLOYD4264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franchely Reyes, Sonja Brown
Feb 24, 2023 -

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

February 24, 2023

Not happy at all ,been promise second key for vehicle I bought , I called left message 4 text messages spoke to manger no response At Jim Ellis Chevrolet with salesman Samuel More

by ADAMABUYUMIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Samuel
Mar 01, 2023 -

Jim Ellis Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

February 24, 2023

JIM Ellis Chevy always seems to give good service at fair prices. Thank you Jim Ellis More

by FOOTECARTERWEDDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elise Schaaf, Loan Pham
Feb 26, 2023 -

Jim Ellis Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

February 24, 2023

It was truly a really Excellent service from the Jim Ellis Chevrolet dealer. People were nice .Happy with service! Thank you very much More

by Lifen Liao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elise Schaaf, Luis Valdez, David Theriault
Feb 26, 2023 -

Jim Ellis Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

February 24, 2023

My service advisor was not helpful or responsive no one knew what my appt was for when I arrived, and when I checked out no one went over my bill with me. And when I called and texted him multiple times at More

by SE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Valdez, Retanza Grier
Mar 01, 2023 -

Jim Ellis Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

February 23, 2023

From the time walked in the door it was very good. Then I was introduced to Samuel Opara and he walked me through the process so easy and explained everything. He was impressed that I had done my rese More

by Jazzygee916
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ned Iwuji, Patrick Bernard, Sam Opara
Feb 24, 2023 -

Jim Ellis Chevrolet responded

Thanks for sharing your thoughts about your experience with Sam and our team here at Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino

February 23, 2023

Sam was awesome and fast! The first truck I wanted was a little bit out of budget but he was able to get me into my 2nd option. Fantastic customer service and a fantastic deal More

by Dylan Dorsey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franchely Reyes, Sam Opara
Feb 23, 2023 -

Jim Ellis Chevrolet responded

Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business, Dylan, and hope to see you again soon! Expect the Best! General Manager Ralph Sorrentino

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