Jim Ellis Chevrolet

The service center is awful. Even with an appointment, I've had to sit for hours on end just for an oil change. There are not enough techs for the amount of appointments booked Even with an appointment, I've had to sit for hours on end just for an oil change. There are not enough techs for the amount of appointments booked. Also, the waiting area is uncomfortable and poorly maintained. There is a disconnect between the agents and the techs and a lack of communication. There is no respect for the customer's time when appointments are merely suggestions, and even an oil change can take 4 to 5 hours to complete. After my latest service with me car sitting there for 4 days, the work was completed, but the next day, the Check Engine light came on again. Jim Ellis deals with higher end vehicles and the service department should reflect that. Instead, I feel I could get more consistent and efficient service from Jiffy Lube. More

The service man were excellent at the job. They handle there jobs with professionalism. And I was very satisfied with the job that had to be done. They work with me on my issue and didn't hass They handle there jobs with professionalism. And I was very satisfied with the job that had to be done. They work with me on my issue and didn't hassle me about it. Thank you Jim Ellis, I highly recommend your services to anyone. More

My visit was very professional and very clean place very good service, and I will be coming back again and again The person who took care of my car. It was very professional and very nice. good service, and I will be coming back again and again The person who took care of my car. It was very professional and very nice. More

Ms. Elise took very good care of me getting my 2019 Chevy Traverse serviced and with a loaner car so I could continue my day to day Traverse serviced and with a loaner car so I could continue my day to day More

They worked hard on pricing to get to where we needed to be to make this deal be to make this deal More

Elise is a very professional, personable and detailed oriented service person. Our problem was detected and resolved in a timely fashion. oriented service person. Our problem was detected and resolved in a timely fashion. More

They very nice and also they do create jobs appreciate all they do thank you guys all they do thank you guys More

Good service advisor Good service performed Hope this service continues As we have bought several cars from this dealership service continues As we have bought several cars from this dealership More

They gave me a Lyft ride to and from work and did the service on time. service on time. More

Sonja Brown was outstanding in both communication and responsiveness. I am looking at buying my next vehicle at Jim Ellis in part due to the service responsiveness. I am looking at buying my next vehicle at Jim Ellis in part due to the service More