Jim Ellis Chevrolet

Brought my Silverado that I purchased from this dealership in for the transmission making a hard clunking noise when decelerating and a regular oil change/tire rotation. They kept my truck for almo dealership in for the transmission making a hard clunking noise when decelerating and a regular oil change/tire rotation. They kept my truck for almost two weeks and said they could never feel or hear the clunking and now my tire sensors light is on and doesn’t tell the pressure in my tires? There’s nothing like paying over $600 for a rental (because they didn’t have any loaners) and getting my truck back with an additional problem. More

Vlad is an amazing service representative. We continue to come to this dealership because we like working with him. We continue to come to this dealership because we like working with him. More

Samuel was easy to work with and very prompt and responsive however the finance person appeared to be rather unhappy to be there, was slow and after two weeks it’s still unclear if she did what she responsive however the finance person appeared to be rather unhappy to be there, was slow and after two weeks it’s still unclear if she did what she said she was going to do. Not a great way to end an otherwise decent transaction. Giving her the benefit of the doubt, perhaps she was just having a bad day. More

Sonja was pleasant but NOT a good service agent. Gave me a list of +3000 Gave me a list of +3000 More

Amanda Burby is a dream to work with! She gave us the information we needed and time to discuss. Quick and easy! She gave us the information we needed and time to discuss. Quick and easy! More

Christian was very nice and very helpful , he made sure I was good and had a ride back home and a ride to pick me up from home to get my car back . Now that’s some VIC experience! was good and had a ride back home and a ride to pick me up from home to get my car back . Now that’s some VIC experience! More

Elise and the second salesman were amazing to interact with. As soon as Adam Toms was involved with my car, communication became zero, and it was impossible to understand what was happening after alrea with. As soon as Adam Toms was involved with my car, communication became zero, and it was impossible to understand what was happening after already having gone through six months of an ordeal. I had to contact GM or Ashley the DO to get any information, or involve Elise who is service and NOT sales. Even now after the final repurchase visit it took almost a week to get vital information out of Adam to figure out how to contact someone to get my old lienholder information. Considering Adam has a sales manager title, he REALLY needs to reconsider how he communicates with customers. As a business owner of a salon who had hundreds of customers it never took me more than 12 hours to get back to people. The second salesman whose card I lost and I feel horrible for not remembering his name was amazing and finished out my repurchase. I would rate him 5/5 on his kindness, punctuality, and knowledge. Elise is also an amazing service representative who goes above and beyond. I have to give my stars based on my experience with Adam because it STRESSED me out and caused an unbelievable delay on top of the delay that was already happening. I spoke with Mackenzie at GM who corroborated that they’d been trying to get Adam to make an appointment for me earlier, and he was difficult to get in touch with. PLEASE do not force your customers to nag you via phone tag and back to back follow up emails. More

thank you so much for taking care of my Jeep! You've been amazing since my purchase a year ago. You've been amazing since my purchase a year ago. More

they will greet you with kindness and a smile. ..and if you have to wait longer then your usual waiting time, they will apologize for the waiting, and have your vehicle running clean new from the ..and if you have to wait longer then your usual waiting time, they will apologize for the waiting, and have your vehicle running clean new from the start... More

The part department was very kind, knowledgeable, and went above and beyond. Mindell was great! went above and beyond. Mindell was great! More