Jim Ellis Chevrolet

Amanda was a great saler to work with. She found exactly what I wanted and worked hard to get me in it. Great customer service as well. Ask for her if your looking. She found exactly what I wanted and worked hard to get me in it. Great customer service as well. Ask for her if your looking. More

Jim Ellis Dealership atmosphere is bright, airy with staff ready to help. They welcome you into their building with a smile. staff ready to help. They welcome you into their building with a smile. More

Great team at Jim Ellis Chevrolet! Love to get my service done there! 5 star service! Love to get my service done there! 5 star service! More

Customer service was good and my rep stayed in contact with me during the process. with me during the process. More

Professional but not personal. Big problems trying to pay by cc using the text link. Big problems trying to pay by cc using the text link. More

I called the dealership to see if they had a Bolt I could test drive. Amanda was the salesperson I was connected with and she was great. She let us test drive a couple cars and gave us time to think and talk test drive. Amanda was the salesperson I was connected with and she was great. She let us test drive a couple cars and gave us time to think and talk without being pushy. More

So far, so good! I am getting updates on when my vehicle will arrive which is great! I am getting updates on when my vehicle will arrive which is great! More

Miscommunications about when the car would be completed and gross misquote and mistakes in final price of maintenance. Was told the car was ready for pickup and when I arrived was told the part had "just a and gross misquote and mistakes in final price of maintenance. Was told the car was ready for pickup and when I arrived was told the part had "just arrived' and that the car wouldn't be ready for three more days. When dropped the car off on a Thursday, specified that family members from out of town would be visiting that weekend and I'd like to wait on any repairs that couldn't be completed by the weekend, so this miscommunication broke our agreement. When I asked about solutions was told I could "rent a car". Also, the car was insulted for being a 2009 and it was implied it wasn't well kept. Over the phone discussed work order, prices, and authorization and was quoted a price - $2994 - including tax. When arrived for pickup on Monday, was told the total was $3699. Upon questioning was told the original quote "didn't include tax". Upon further investigation it was discovered that the service department hadn't removed the "core charge" of $500, and the final bill was reduced. After owning Chevy's for the past 25 years, this wasn't the service or treatment that I'm accustomed to or expect from a dealership. While no one was overtly rude, the miscommunication between service department in the garage and at the desk was appalling and a price mistake of $500 in unacceptable. More

I waited over 2 hours to be told the requested fobs were not available and was not happy. not available and was not happy. More

Responsive and personable . The service agent was very knowledgeable and quick and effective in solving mechanical concerns. The service agent was very knowledgeable and quick and effective in solving mechanical concerns. More