Jim Ellis Chevrolet

The sales and service team always deliver courteous and professional service each time I visit. professional service each time I visit. More

Not good service. I didn't like the customer service provided. Not enough information given . I didn't like the customer service provided. Not enough information given . More

I have been bring my 2018 Suburban to Jim Ellis since I returned in 2020 from living in another state. When I moved back to Atlanta, I chose to return there because of the quality of service I received fro returned in 2020 from living in another state. When I moved back to Atlanta, I chose to return there because of the quality of service I received from Vladimir. Since our return I have had different individuals help me in the service department. My preference has been Vladimir and Garvey. When I brought my vehicle in for service on August 11, Vladimir was not available and Garvey had left to Jim Ellis GMC. Charles was the service rep helping me. I opted to stay at the dealership since it was for regular maintenance appointment. I explained that my AC had stopped working, and Charles let me know that I would need to make another appointment, which was understandable. I was told my car was ready around 12:00 pm and it was being washed. When I was taken to the cashier I was told that the price would be one amount. When the cashier was ready for my card, she said a completely different amount. The difference was roughly $150, which was the taxes and other service charges. Her comment was, “oh Charles must not have looked at the final total.” Ok maybe an oversight. I then waited for another hour before my car was still not ready. I explained to Charles multiple times that I needed to leave. He assured me that my car was almost done, “they were just drying it.” When I finally got in my car at 1:20 it was soaking wet. Needless to say I was frustrated and felt the level of customer service I had received in the past was not on display that day. When I returned the following day to have my AC fixed I was apprehensive about dealing with Charles since I thought he lacked an attention to details and was more focused on telling the customer what they wanted to hear versus being upfront. Everyone has an off day. I received a call about what the cost was to fix my AC. I was told $417. When I arrived at the dealership to pay the cashier, the price she told me was $1100 more than what I was told over the phone. No where on my receipt was any number near $417. Charles took off a $100 but I’m sorry that is a huge discrepancy. After my observations from the day before, the best case scenario I have come up with is he had the wrong paperwork in front of him when he called me. Again lack of attention to detail. I called and left a message for the service manager to discuss my frustration about the situation and my phone call was never returned. I guess my loyalty over the last two years is not important. When I buy my next Chevrolet I will definitely consider going elsewhere. Not only did you lose a customer with your service department, you lost a future car purchase. More

Very courteous and helpful. Robert was great to work with. I appreciate the email response from my online question/interest. Thanks!!!! Robert was great to work with. I appreciate the email response from my online question/interest. Thanks!!!! More

Elyse was very helpful. This is my second time working with her and she has been extremely helpful both times This is my second time working with her and she has been extremely helpful both times More

Great job thank you ! ! They found the problem in my truck!! The drug work like new ! They found the problem in my truck!! The drug work like new More

Great experience buying a used car. There were a few issue with the vehicle, All promises to fix these issues were kept. Exceeded expectations. There were a few issue with the vehicle, All promises to fix these issues were kept. Exceeded expectations. More

Smooth with good communication thought out the buying process. Very efficient, would recommend again certainly. process. Very efficient, would recommend again certainly. More

I really appreciate y'all fixing on my car it drives very well now I will be back well now I will be back More

Not pleased with the recent service experience after being a customer for 8 years! A month ago, i brought my 2014 Chevy Impala in for oil change and to diagnose a sputtering issue during acceleration. being a customer for 8 years! A month ago, i brought my 2014 Chevy Impala in for oil change and to diagnose a sputtering issue during acceleration. Was advised by the service representative that a tune up was needed to address the sputtering. I paid for the tune up service work, but was having the same issue while driving it for a week after I picked it up. I took the car back to the dealership and same service representative to have it checked again. This time they diagnosed a transmission problem. Why wasn't this diagnosed when I first brought it in for service? Not only was it inconvenience and resulted in me paying for a tune up which was not the root cause, but she tried to bill me a diagnostic fee for the revisit! More