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Jim Ellis Chevrolet

Atlanta, GA

4.5
4,255 Reviews

5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,255 reviews

July 05, 2022

My alignment seems to still be off, the steering wheel is still to the right a little More

by CALLAHAN-24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forgot
Jul 09, 2022 -

Jim Ellis Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

July 05, 2022

Vladimir has always been helpful and he goes out of his way and even took my car to the collision center for review. He was on vacation the day I brought it by appointment and the checkin process was cumbe More

by JOSH@JOSHBROWNCOMPANY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey, Elise Schaaf
Jul 06, 2022 -

Jim Ellis Chevrolet responded

Josh, Thank you so much for your kind words for Vladimir, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

July 05, 2022

Customer service representative was careless and nonchalant in regards to instructions given on handling my vehicle More

by Shantel_wade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Jul 09, 2022 -

Jim Ellis Chevrolet responded

Shantel, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

July 04, 2022

Sonja Brown and John Hancock did an incredible job solving a long-recurring issue. Took control of the service order and saw it through to the end. More

by lvaysman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonja Brown, John Hancock
Jul 05, 2022 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with Sonja, John, and our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

Jul 05, 2022 -

Jim Ellis Chevrolet responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 04, 2022

Purchased a 2014 Chevrolet cruze for our soon to be 16 year old daughter. Got it home and had a small issue, our sales guy Keneil Downer got them to fix it for free, he is a very thoughtful and helpful sa More

by CYNTHIA.HYDER7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Thomas , Keneil Downer
Jul 05, 2022 -

Jim Ellis Chevrolet responded

Thank you! Andre, Keneil, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. ConagratulaitionsThank you for choosing Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino

Jul 05, 2022 -

Jim Ellis Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Chevrolet. Thanks for the recommendation, and have an amazing day!

July 01, 2022

Broke down out of town had car towed to Jim ellis they fixed the car and got me back on the road ! Great friendly service staff! Thank you all! More

by eloiselaw
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
Jul 04, 2022 -

Jim Ellis Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 30, 2022

Amanda was great from beginning to end! Jim Ellis was only 1 of 2 dealerships in all of north GA not marking up new vehicles. They were upfront and accurate about the build out time and I w More

by candicejg1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Burby
Jul 01, 2022 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Amanda and our team met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! General Manager Ralph Sorrentino

June 30, 2022

I had to keep calling to get information about mr repair. I had to bring my truck back multiple times. I schedule a time to be it in and nothing was done to my truck for a week. I had to rent a car while I w More

by tbell12468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey, Elise Schaaf, David Theriault, Charles Prayor
Jul 04, 2022 -

Jim Ellis Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

June 29, 2022

Great service, kept me informed while my car was waiting to be worked on. Friendly and professional. More

by TIFFMARLER13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elise Schaaf
Jun 29, 2022 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

June 29, 2022

Professional, courteous pleasant staff. Delivered the needed service as promised. Loaner car was much appreciated More

by 2017 BoltEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey, Elise Schaaf, David Theriault
Jun 29, 2022 -

Jim Ellis Chevrolet responded

We appreciate your business and our team looks forward to serving you again soon! Expect the Best! Service Manager Mr. David Theriault

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