Jim Ellis Chevrolet

45h lease in the past 3 years and found all sales people very easy to talk to and deal with. very easy to talk to and deal with. More

Time consuming. Inconsiderate. Unorganized. Lack of Proper Communication. Not Respectful of My Time. Lack of Followups. Too Expensive. Stressful. Not Customer Focuse Inconsiderate. Unorganized. Lack of Proper Communication. Not Respectful of My Time. Lack of Followups. Too Expensive. Stressful. Not Customer Focused. These are just a few things that come to mind. I have been working with an Executive CAC regarding an open case. So, I attempted to reach out to Jim Ellis for parts and service. It has been aggravating regarding the number of times I've had to call, email, and drive to the dealership for basic assistance. Before my appointment, I reached out to the dealership for specific pricing and price matching. It's ridiculous that the local dealership would not price match/honor the official GM promotions (i.e. 10%, 15%, and 20% off). As a result, I paid over $200 more for a part - which is not customer service centric at all. I requested a followup email 4 times regarding parts and my manufacturer warranty, but I never received the followup email... even though I requested it 4 times (via email and via phone). On the morning of my appointment, things were off to a positive start. However, when it was time to check out, it was a nightmare. Checking out to process the final payment was from 10:30am to 2:08p. Three & half hours is excessive to make a payment due to a GM certificate situation. I felt like a hostage, because I was unable to get my truck back because of GM's certificate process. Also, I had to make 11 phone calls to resolve the issue. The point of customer service is to make thing as easy as possible for the customer, not put all the effort and stress on the customer to resolve the GM problem. At one point, I stood at the desk for well over an hour. Ask yourself what customer wants to just STAND at a desk for over an hour. If it wasn't for the kindness and attentiveness of another representative to bring a chair and water to me after 2 hours of waiting, I would have stood for an additional two hours at the desk. It speaks volumes that only 1 out of 7+ representatives was attentive, professional, kind, and cared enough to offer a seat & water to me. That's frustrating and shows how I am not a valued customer. The Jim Ellis Promise focuses on building satisfied customers, relationships, always respects the valuable time of clients, adequately responds to client's needs, being gracious and courteous, treats clients like family, and strives to exceed expectations. Well, it is safe to say ALL OF JIM ELLIS' PROMISES WERE BROKEN! My experience was a nightmare! I am not satisfied. I was not respected nor was my time, because it should never take over 3 hours to checkout. If this is how you treat family, then I'd hate to see how you treat non-family. Nothing was courteous and gracious about having a client stand at the desk for over an hour and waste valuable 3 hours on checkout. With all of that said, I welcome a conversation with Jim Ellis himself to further discuss my poor experience. If Jim isn't available, I would like to speak directly with GM Ralph Sorrentino asap. They need to here how clients are being treated and how my experience did not meet the standard of the Jim Ellis Promise, so they can make it right. More

I had no oil in my truck and the oil filter wasn’t tightened good so I losses a quart of oil when the warning came on!! This is the second time this has happened at this dealership!! Very crucial par tightened good so I losses a quart of oil when the warning came on!! This is the second time this has happened at this dealership!! Very crucial part of my service! Don’t think that I will be going back at this point More

It went well did not take long let me know what was going on.it sent granit. on.it sent granit. More

Your staff was friendly and helpful and the wait was a little to long I waited 2 1/2 hours for just a oil change little to long I waited 2 1/2 hours for just a oil change More

Outstanding service and the best people, especially Vladimir. I bought my last 2 cars from Jim Ellis and will buy all my future cars from them due to the outstanding service. Vladimir. I bought my last 2 cars from Jim Ellis and will buy all my future cars from them due to the outstanding service. More

Good customer service and showed concern to the time it took in getting my car done. I would recommend this dealership to my other Corvette friends in the future. No need to shop any other dealership for took in getting my car done. I would recommend this dealership to my other Corvette friends in the future. No need to shop any other dealership for my Corvettes. The service advisor Loan was great as well as Claudine on getting me in their system for service. More

Very pleased with Vladimir Kochubey. He is very friendly, knowledgeable and always checks my car throughly. Have always had satisfactory work done there. He is very friendly, knowledgeable and always checks my car throughly. Have always had satisfactory work done there. More

Amanda made the process of test driving/buying a car so quick and easy! She was pleasant to work with and very informed on the vehicle. She worked very quickly and was accommodating during the entire proce quick and easy! She was pleasant to work with and very informed on the vehicle. She worked very quickly and was accommodating during the entire process. We are very grateful for her help. More

Customer service was excellent, well informed. I was in the best hands. Thanks Ms Elisa I was in the best hands. Thanks Ms Elisa More