Jim Ellis Chevrolet

Wonderful! Nice people. Thorough inspections. Quick jobs. Courtesy rides. Washed vehicle. Happy with the results. Nice people. Thorough inspections. Quick jobs. Courtesy rides. Washed vehicle. Happy with the results. More

Thankfull they were able to get me in same day for service. Also done in the quoted time frame service. Also done in the quoted time frame More

Great experience with this dealership. Evan Hill was so helpful and very friendly. I drove from Florida to Georgia to get my car and he made sure everything was in order. Definitely recomm Evan Hill was so helpful and very friendly. I drove from Florida to Georgia to get my car and he made sure everything was in order. Definitely recommend to everyone who needs a chevy. More

Amanda went above and beyond to make this the best possible experience. What started out as an inquiry to just order a car for a later date, turned into he finding me a vehicle in 24 hours. The entire possible experience. What started out as an inquiry to just order a car for a later date, turned into he finding me a vehicle in 24 hours. The entire time she was friendly and attentive to every detail. She promptly and expertly answered all my questions about the car and advised me on how best to get into a new Tahoe. I would not have my new car today without her. Thanks Amanda! More

Amanda was great. She was very professional and knowledgeable about the car I wanted. I will definitely be referring my colleagues to her. Thanks again Amanda She was very professional and knowledgeable about the car I wanted. I will definitely be referring my colleagues to her. Thanks again Amanda More

Before you purchase from Jim Ellis Chevrolet (“Expect the Best”), I hope you will read the following. Using my phone call log and voicemail, I constructed a timeline of events surrounding my purchase experie Best”), I hope you will read the following. Using my phone call log and voicemail, I constructed a timeline of events surrounding my purchase experience. I have not included any personal commentary as I believe the facts speak for themselves and you can draw your own conclusions. 12/4/2021: I purchased a 2010 Honda CR-V from Jim Ellis Chevrolet. It did not have a passing Georgia vehicle emissions inspection at the time of sale. My salesperson told me to get it tested and I would be reimbursed (I was never reimbursed). My wife took the vehicle the next day to be tested and it failed. 12/7: My wife returned the vehicle to the dealership and exchanged it for a loaner vehicle. 12/14: After receiving no updates in the prior week, I called my salesperson and was advised the car was ready. I would just need to drive it 150 miles or so before getting it retested. 12/15: My wife returned the loaner vehicle and took possession of the Honda again. 12/17: The Check Engine light came on. 12/18: I had my local mechanic read the code, which was related to the emissions system, so I called the dealership and returned the vehicle later that afternoon and was once again given a loaner vehicle. 1/11/2022: After not hearing from anyone for over 3 weeks, I called and spoke with the used car manager. He stated he had been out for several days and did not know what was going on with the car, but would find out and call me back. 1/12: I received a voicemail message stating that there was a part that had to be ordered, but the car would be ready “by Friday at the latest.” I called him back and advised him to keep the car and drive it until it could be retested so that I could pick it up after it had passed the emissions testing. He said it wouldn’t be ready until the following week, which was fine since they would need to drive it around for a while. 1/20: After again not hearing back, I called and spoke to my salesperson and he said he would find out what was going on and would call me back before the end of the day. 1/21: My salesperson called and left a message advising me the car was ready to be picked up. 1/22: I returned the loaner vehicle and took possession of the Honda again. 1/27: The Check Engine light came on. 1/28: I took the vehicle to my local mechanic who read the code. The code was again related to the emissions system so I had them inspect it. What they found is that the new catalytic converter had been installed backwards. In addition, both ends of the catalytic converter had been cut off and it had been welded on to the vehicle. I called the dealership and spoke with my salesperson, who said I would need to speak with the used car manager about this, who was not in at the time, but that he would pass along the message that I called. 2/4: I sent an email to the used car manager, copying both the sales team email and the general manager, with my expectations to be reimbursed for the cost to repair and never heard back from anyone. More

Friendly and eager to help. The staff truly listens to customers and sincerely work to satisfy. The staff truly listens to customers and sincerely work to satisfy. More

All and all good experience. Our sales associate was excellent. Not pushy or anything. She made it the best car buying experience I have had. The dealership could have been mor Our sales associate was excellent. Not pushy or anything. She made it the best car buying experience I have had. The dealership could have been more prepared for our closing as we gave plenty of notice when we would be there to close and the experience was very long. More

Great service. Finished in a timely manner even though I have another service added while there Finished in a timely manner even though I have another service added while there More

I recently had my spark plugs replaced and my 60M maintenance done on my 2017 Chevy Cruze. Service Advisor, Garvey Toure, was awesome in his knowledge, manners, and recommendations. And the same se maintenance done on my 2017 Chevy Cruze. Service Advisor, Garvey Toure, was awesome in his knowledge, manners, and recommendations. And the same service technician worked on my vehicle for both jobs, and he was very thorough. I appreciate them both. I waited for my vehicle, and both visits were within the time frame I was given. More