Jim Ellis Chevrolet

Absolutely fabulous CS by the service team. Wouldn’t take my car anywhere else . Love working with Elise and Vladimir. Thanks so much for always going above and beyond! take my car anywhere else . Love working with Elise and Vladimir. Thanks so much for always going above and beyond! More

Great staff at know matter part of the very help staff kinda enjoy going here for service waiting room bathroom always clean any questions ask kinda enjoy going here for service waiting room bathroom always clean any questions ask More

I can honestly say that Gavin (salesman) made the process of buying a new vehicle smooth and easy. Gavin was extremely professional and I will definitely recommend others to come to this dealership! I was mo of buying a new vehicle smooth and easy. Gavin was extremely professional and I will definitely recommend others to come to this dealership! I was more than pleased and I can’t forget about the Finance Director Samuel who was down to earth and very professional! More

Corvette specialist replaced the torque tube. Diagnosed it correctly, replaced it. No more problems. Service done correctly, on time, etc. Thanks guys for making it happen it correctly, replaced it. No more problems. Service done correctly, on time, etc. Thanks guys for making it happen More

The service is excellent specially Mr Luis Valdez He always do not return the calls to the customers THANKS AGAIN FOR THE HELP AND ADVICE always do not return the calls to the customers THANKS AGAIN FOR THE HELP AND ADVICE More

The car was delayed due to needing tires and other parts. This was not communicated to me until 5:30pm during the day. Service would have been excellent it a call was made at 2 pm appraising me of the situ This was not communicated to me until 5:30pm during the day. Service would have been excellent it a call was made at 2 pm appraising me of the situation Steve had issues with getting the paperwork together at checkout. I waited 40 minutes to pay. Once Vladimir stepped in I was on my way out quickly. Steve is a personable nice person although he needs to communicate better . Tires changed car fixed will come back. More

Highly recommend Jim Ellis Chevrolet the most friendly group of auto specialist in Atlanta, I plan to be a customer for many years to come Thanks again for my new Corvette, I love my Corvette. group of auto specialist in Atlanta, I plan to be a customer for many years to come Thanks again for my new Corvette, I love my Corvette. More

Took me on time and I was in and out in no time. They are a well run organization. I will continue doing business with Jim Ellis Chevrolet. a well run organization. I will continue doing business with Jim Ellis Chevrolet. More

I bought and new used 2913 Silverado 1500 truck. It needed some major work and Jim Ellis fixed and replaced everything that was wrong with it. needed some major work and Jim Ellis fixed and replaced everything that was wrong with it. More

Long story. Two main things I had issues with:- Tire Long story. Two main things I had issues with: - Tire tread wear was exaggerated substantially in the inspection. I believe this was to try to get me Long story. Two main things I had issues with: - Tire tread wear was exaggerated substantially in the inspection. I believe this was to try to get me to buy all new tires. - The $150 inspection cost was supposed to be applicable to any service carried out. They didn't follow through on this. The following is a paraphrase of interactions spanning 3 in-person visits and a handful of phone calls: Me: My vehicle is shaking a bit and pulling to the right. Service Rep: You will need to have a $150 inspection done. This $150 can be used towards repairs if you do repairs here. --- paid for inspection Service Rep: One tire has a bubble and needs to be replaced. The other three tires have a tread depth of 3-4. You should replace all 4, costing around $1000 with alignment Me: What does that tread depth mean? Service Rep: 3/32 or 4/32 of an inch. They start at 10/32 and definitely need to be replaced at 2/32. Me (after some research): The mileage on these tires is low. The tread shouldn't have worn so fast. Service Rep: You can call Michelin, the tire manufacturer, about that. --- A handful of conversations with Michelin. Finally, Michelin calls Jim Ellis for a direct tire report, which is a requirement for their claim process. Jim Ellis doesn't mention the tread depth at all. They only mention that customer must have hit something to get a bubble in their tire. --- Costco has cheaper tires and better warranty so I wanted to get new tires there. They later report tire tread depth between 5/32 and 6/32 (compared to 3/32 and 4/32 from Jim Ellis) Me: If I only do wheel alignment here, can I use the $150 inspection fee towards that. Service Rep: No, only if you buy tires here and have them done here. Me: What? Why? Is that written anywhere? You never mentioned this before. Can you explain exactly what services the inspection fee can be used towards? --- I never got any sensible answer to this I ended up getting the tires replaced at Costco and the alignment done back at Jim Ellis. I got some money off the inspection after emailing Service Department Manager Brandon Colon, which was helpful -- Thanks Brandon! But I still was never able to use the inspection fee towards the alignment--I had to pay for the full alignment. More