Jim Ellis Chevrolet

Timely, professional and courteous auto repair Brought our '09 Chevy Silverado in for several issues, mainly that it was running very rough. Paul handled our appointment. Paul was very attentive Brought our '09 Chevy Silverado in for several issues, mainly that it was running very rough. Paul handled our appointment. Paul was very attentive and quite clear in describing what the approach for diagnosis and repairs would be. We were fortunate that the eventual repair (broken valve spring) wound up being less involved (and as a result less expensive) than we thought it might be. The service center is attentive to the Coronavirus pandemic with temperature checks and a mask protocol that made us feel comfortable. The service center is clean and orderly. The only downside is that we waited about a half hour at the beginning, with our service call intake not commencing til about 10;30 am for a previously made 10 am appointment. You can probably chalk that up most likely to the place being very busy. More

Unfortunately, My vehicle was damaged during service at Jim Ellis. The service manager proceeded to place blame on me. After 5 hours and countless fake apologies, my experience was horrible. My appointment Jim Ellis. The service manager proceeded to place blame on me. After 5 hours and countless fake apologies, my experience was horrible. My appointment was for 12 noon, I arrived at 1130am, my vehicle was ready for pick up at 430pm. Why make appointments if they can not be kept? More

Great service I was greeted by a very welcoming service advisor who was anxious to assist me. That puts a very positive start on any service visit. I was greeted by a very welcoming service advisor who was anxious to assist me. That puts a very positive start on any service visit. More

Fast service and the representative made sure everything was taken care of the right way. I purchased my car from the dealership and I’ve been to other dealerships for oil changes, but the service here is a was taken care of the right way. I purchased my car from the dealership and I’ve been to other dealerships for oil changes, but the service here is always the best. I will never change up dealerships again More

Customer service was good, but check around first before you settle. Also, check your receipt because there are added fees to services which rack up! you settle. Also, check your receipt because there are added fees to services which rack up! More

Excellent Customer Experience My wife and I were in the market for a new 2020 Blazer, as we had rented one recently and were surprised at how many features it had, how smooth the r My wife and I were in the market for a new 2020 Blazer, as we had rented one recently and were surprised at how many features it had, how smooth the ride was, basically everything about the car appealed to us. I want to say before I continue that I have never owned a Chevy vehicle in my life, in fact had never even been to a Chevy dealership, nor did my wife and I know any of the people we met at Jim Ellis Chevrolet. Like most people, the thought of setting foot in any car dealership is not pleasant, and we chose to "just see what they had to say", planning to leave at the first sign of unpleasant high pressure sales tactics, and all the other things people so often run into, or perceive they will run into, when they want to consider buying a car. When we entered the dealership (we were not attacked outside by "the next salesman in line" as so often happens), we were greeted cordially and directed to a staff sales professional, Samuel Opara. Samuel was very personable and obviously believed in the product he was selling (which I have always thought is important). He helped facilitate a test drive on a specific vehicle we were interested in, and our test drive was an excellent experience. Both before and after the test drive we were also spoken to by the dealership sales manager, Patrick Bernard. Patrick has a great sense of humor and plainly knows people, which definitely are qualities important in his position. When we returned, we had some further questions about the car we had driven, and Samuel answered them to our satisfaction. Let me say that the atmosphere we experienced at Jim Ellis Chevrolet up to this point was very positive, and we did not feel at all pressured or jerked around, which was again surprising to us. Rather than suffering as we expected, we were actually enjoying our time at this car dealership. Other potential customers seemed to be having a pleasant experience as well. But now the time all customers dread was upon us: The price negotiation. We knew what the price listed online was for this car, and had an idea of what we wanted to pay, but this was the crucial moment when everyone on "both sides" has to face the reality that there will be disagreement. Probably this is the most difficult situation for a customer and a salesperson, particularly if the experience has been a good one up to this point. We told Samuel what we would like to pay for the car we had test driven, and he went to Patrick to discuss it. Samuel came back with a counter offer which, while considerably lower, was still not what we were looking to pay. We pondered it and decided we might be too far apart on price (our hopes for the price may have been too low in retrospect), and we decided to leave, not as a negotiating tactic, but because we honestly thought it was not possible to get to where we needed to be. I think that Patrick and Samuel had given us what in their minds was a fair offer, that gave us as the customer a good deal, but also protected their dealership. We left, but we respected what these people had worked hard to accomplish. I think that both parties wished a deal could have been made. Another thing I respected about the situation was that neither Samuel nor Patrick suddenly came up as we were leaving and said "hey we thought about it and we will come down another X number of dollars", which means they had given us at least close to their best price. Most customers will appreciate not getting jerked around, and getting the seller's best price in the first or second try. Both men were very kind and cordial as we parted, they gave the impression that they had enjoyed their time as much with us as we had with them, gave us their cards and asked us to call if we reconsidered or wanted to consider another vehicle. Samuel, Patrick and other employees of the dealership had struck us with their professionalism, cordiality and willingness to help. It was with some amount of regret that we left, as we would have liked to have made a deal with this dealership if we were going to buy a new vehicle. Our trip home was a little quiet at first, but the topic of the car and the dealership began to be discussed as we got something to eat and headed home. At some point we decided we would make a counter offer, and I called Samuel. He said he would discuss my proposal with Patrick, and that they would call me back. After a short delay, Samuel called and said that though they could not come down further on price, they would add an accessory that we had expressed an interest in, which definitely added value to the car for us. I said that my wife and I would discuss this possibility, and would call back. We decided that this was the deal we wanted to make, for the car we wanted to drive, and I called Samuel back and told him we had a deal. He invited us to return when we could, and shortly we were headed back to the dealership. When we arrived, the atmosphere was still very positive, and we sat down and went through some preliminary, but brief, paperwork with Samuel. I have spoken often of Samuel and how enjoyable our experience with him was, but I would also like to make further mention of how key I believe Patrick is to the success of this dealership. My assessment of this man is that he is extremely intelligent, very witty, reads people very accurately, and makes both his employees and his customers feel special and taken care of, but I also think he is looking out for the company at all times. I strongly believe that these are qualities you want in a person in Patrick's position, but I also think they are not easy to find, especially all in one package. Now it was time to meet what we think of as the financial administrator, Andre Thomas, to get the various detailed necessities that no one wants to deal with, but everyone has to accomplish, to actually get the car out the door. This final process can often be painful, based on our previous experience. Andre impressed us greatly, and just as with our other two Jim Ellis Chevrolet guides, kept the experience light, pleasant and quick. Andre is very intelligent, and gave us some background on himself which we felt rang completely true, and which made us respect him even more. Each of the 3 men we dealt with directly gave us a distinct impression of integrity, intellect, honesty and service, and we felt they respected, liked and trusted us as well. Today my interactions with Samuel one final time, to get our accessory installed, were no different from the moment we first walked in the door almost a week ago, further proof that the people at Jim Ellis Chevrolet are not putting on an act, are not going anywhere, and are not going to blow us off the moment the transaction is complete. We genuinely appreciate the people here. Thank you Samuel, Patrick and Andre, we mean that sincerely. More