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Jim Ellis Chevrolet
Atlanta, GA
4,254 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,254 reviews
April 16, 2020
I bought from this dealership 7yrs ago and all the staff were AWESOME!!! They were helpful in finding purchases that were in my budget range and to fit my needs. The financial department was excellent in wo were AWESOME!!! They were helpful in finding purchases that were in my budget range and to fit my needs. The financial department was excellent in working with me on making my purchase fair to both parties, I was EXTREMELY satisfied. Those men knew exactly what customer service is about, thus why I returned to purchase again. This time however, my experience was not as welcoming or as satisfying. My salesman was good he showed me all available vehicles that I was interested in and was knowledgeable about them-5 star for sales. He had a great personality, didn't pressure me to make any hasty decisions and worked well to get me a good deal. My issue this time was the lady over the financial department...she was not very friendly and I got the impression that she didnt care if I purchased the vehicle or not. (I would give NO stars if I could but it's not an option) She had no desire to make the deal fair for both parties, it took haggling to get her to be fair, and then she was not happy about it and it showed. I am happy with my purchase, but part of purchasing a vehicle is an experience...it is suppose to be exciting and fun. With that said her personality, lack of interest in the customer and the experience of the customer while making a purchase was very disappointing. I'm not sure I would return here again to make another purchase, which is sad because my first experience was so amazing. Please reevaluate your financial staff and return to the good old customer service traditions. Hire people that care about making your customers feel welcome and like it matters that they are there, After all if it wasnt for the customer there would be no job. More
by DTRENTHA7190
Verified CustomerEmployees Worked With
Mario Moreland, Franchely Reyes
April 15, 2020
Best car buying experience I’ve had, and I’ve had a lot! ALSO THE FASTEST! Not to mention sales team and financing team is awesome! Neil J. is the man! Tony hooked up the numbers and got me 1/2 the interest ALSO THE FASTEST! Not to mention sales team and financing team is awesome! Neil J. is the man! Tony hooked up the numbers and got me 1/2 the interest rate I originally signed up for. Great team! Will buy here from now on!....If they don’t have it I’ll wait. More
by MONEY187LEGEND
Employees Worked With
David Cauthen
April 15, 2020
The quality of service that I received at Jim Ellis Chevrolet was unmatched. I will go there time and time again. Very friendly, quick and efficient. Chevrolet was unmatched. I will go there time and time again. Very friendly, quick and efficient. More
by CODYFRANCIS77
Employees Worked With
Robert Sigman
April 14, 2020
Best experience that I have while buying a car great customer service and friendly staff. I will definitely go back to do business with Jim Ellis Chevrolet!!! customer service and friendly staff. I will definitely go back to do business with Jim Ellis Chevrolet!!! More
by Esalinas1181
Employees Worked With
David Cauthen
April 14, 2020
Great to work with and friendly staff! We were able to reach an agreement with minimal effort. Everyone was more than willing to accommodate my needs. Special thanks to Samuel for making everything happen reach an agreement with minimal effort. Everyone was more than willing to accommodate my needs. Special thanks to Samuel for making everything happen! More
by j.evanbernard
Employees Worked With
Samuel Opara, Andre
April 09, 2020
Jeff did a Great job answering my questions and getting Jeff did a Great job answering my questions and getting me the information I needed. It was a smooth and painless process. Thanks so much Jeff for Jeff did a Great job answering my questions and getting me the information I needed. It was a smooth and painless process. Thanks so much Jeff for your help. More
by WESTGC
Employees Worked With
Jeff Asberry
April 09, 2020
Even while Jim was on furlough due to COVID-19, he was very helpful and instrumental with helping us through the purchase process. Andre helped tremendously with the financial side and processing the pape very helpful and instrumental with helping us through the purchase process. Andre helped tremendously with the financial side and processing the paperwork. Thank you to both of them. More
by THETXCLARKGANG
Employees Worked With
Andre Thomas, Jim Banks
April 08, 2020
The best service department ever !!!!!Friendly, willing The best service department ever !!!!! Friendly, willing to go above and beyond : ) Was in and out everything was awesome.. They treat you like fa The best service department ever !!!!! Friendly, willing to go above and beyond : ) Was in and out everything was awesome.. They treat you like family in every way !!! More
by SUEANN31
Employees Worked With
Sueann Turano
April 07, 2020
Great service and communication during covid-19 sent Lyft to pick me up and drop me off. Paul was great helping me with all my issues and discount d my bill. This what call exceptional service. to pick me up and drop me off. Paul was great helping me with all my issues and discount d my bill. This what call exceptional service. More
by ikeadams2
Employees Worked With
Paul
April 03, 2020
Y’all are always the best. Mark my service advisor was terrific. Thanks. Tom Car was great when received. Will buy from you next car we get. Always been a fan of Jim Ellis. terrific. Thanks. Tom Car was great when received. Will buy from you next car we get. Always been a fan of Jim Ellis. More
by TOMEALLEN
Employees Worked With
Mark and John.
