Jim Ellis Chevrolet

it's a good place and good attention, specially by Mrs .Turano she was very kind and friendly everything was very good , thanks to her .Turano she was very kind and friendly everything was very good , thanks to her More

Generous/Thorough Great people paired with a great atmosphere. Gavin and Dominique are patient and informative. Favorite new car purchase thus far from Jim Ellis Chambl Great people paired with a great atmosphere. Gavin and Dominique are patient and informative. Favorite new car purchase thus far from Jim Ellis Chamblee 👍extra word More

Service appointment scheduling system a mess. I had a scheduled time that was then modified by text and email and then set back to original time. HOWEVER the actual service center staff, specifically Ma scheduled time that was then modified by text and email and then set back to original time. HOWEVER the actual service center staff, specifically Mark Thompson, did a great job in straightening out the problem and changing what was starting to be a negative to a very positive experience. It's a shame the scheduling is so messed up as the actual work in the service department has always been excellent. More

One of the easiest and best car buying experiences I’ve had. When I need another vehicle I will definitely be going to Jim Ellis Chevrolet! had. When I need another vehicle I will definitely be going to Jim Ellis Chevrolet! More

My vehicle started showing signs of trouble on Thursday. I called Friday morning, when the lady who answered the telephone told me it was an electric issue, and I could not be seen on Saturday, and would ne I called Friday morning, when the lady who answered the telephone told me it was an electric issue, and I could not be seen on Saturday, and would need to wait until Monday. I went on Monday, after being told electric issue, and explained I purchased an extended warranty upon purchase of the vehicle, and it would cover all electrical problems. They (understandably) explained they needed to call the warranty department before they proceeded to repair l, so I went home, sent warranty information, and got no response. On Tuesday I called before 11 to get an update because I had yet to hear anything, and the female representative told me they were working on my vehicle, it needed a road test, and I should be contacted in an hour. After 3 hours passed, I again reached out, when I was told my warranty did not in fact cover the repair, because it was the battery. I was quoted a price of 400 dollars, which seems like a lot for a battery repair. I inquired with my warranty provider to see if they would at least cover the diagnostic testing, when I then learned that (according to them) contrary to what I was told, Jim Ellis Chevrolet did not initiate contact with the company until an hour prior, which completely contradicts what I was told in my initial phone call that morning. They also said they would potentially have covered the testing of the dealer had called before performing, which is what I was told would happen. This entire experience has been exhausting. I spoke with Brandon (service manager) on Wednesday around noon, and he offered to call the warranty company personally, after his afternoon meeting. I can’t speak on if he actually did that or not( but I can confirm that I have not heard from his him since, which I would have expected. I was also promised a call back from the General Manager on Wednesday, but that also didn’t happen, I personally wouldn’t recommend, based on the lack of communication alone. More

I am very happy with my experience. I want to thank Mark I am very happy with my experience. I want to thank Mark Shaw for the honest man that he is.. I am truly blessed to have my dream car!!!! I am very happy with my experience. I want to thank Mark Shaw for the honest man that he is.. I am truly blessed to have my dream car!!!! More

The service was excellent. I have been using this dealership since 2010. As always I am very well taken care of. The service is great and everyone is friendly. I have been using this dealership since 2010. As always I am very well taken care of. The service is great and everyone is friendly. More

I’ll give them a second chance Took my brand new (1 1/2 month old) truck in for a recall and a “chirping” noise that the truck would make whenever i hit a numb in the road but that Took my brand new (1 1/2 month old) truck in for a recall and a “chirping” noise that the truck would make whenever i hit a numb in the road but that it was not consistent. They informed that they would need to keep the truck for a couple of days. I had made an appointment to take it in but they did not ha e a loaner available. They sent me down the street to a rental place but they did not coordinate with them well at all. My truck is a Silverado and the rental was an Impala. Not at all comparable! The dealer had also not called down with the required information so it took about 1 hour for them to put me in the impala. A week later i received a call that they were not able to duplicate the noise. I decided to show up and this time i took the shop foreman for a ride. He was very nice and after driving around hitting every bump in the road i also was not able to duplicate the noise. He did offer to go for a test ride with me in the future should the noise come back. It is for that reason that i am willing to give them a second chance. The noise came back about a week later. This time i took my wife for a ride and i had her listen. She was able to narrow down where the noise was coming from. She identified the dash just to the right of the radio and underneath the glove box. I felt around under the glove box for about 5 minutes and noticed that the panel that sits by the passengers left foot was loose. Turns out that it was never snapped in. I pushed on it and heard a snap!!!! Just like that the mysterious chirping noise was solved. More

Great Experience Mark did a great job in getting me in and out of the service area. The car was complete timely, and he took the time to explain everything that was do Mark did a great job in getting me in and out of the service area. The car was complete timely, and he took the time to explain everything that was done. He also took the time to walk with me to the parts department and explain which parts I was inquiring about. More