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Jim Ellis Chevrolet
Atlanta, GA
4,255 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,255 reviews
January 27, 2020
Horrible Customer Service I try NOT to take my car to Jim Ellis Chevrolet for service, but last week I had no choice when my check engine light came on Thursday at 6pm. I call I try NOT to take my car to Jim Ellis Chevrolet for service, but last week I had no choice when my check engine light came on Thursday at 6pm. I called the service dept and left a voice message letting them know I needed to bring in my car ASAP and got no response. I brought it in at 7am the next day and was basically shamed because I had the audacity to come in WITHOUT making an appointment first (because we all plan on our cars warning lights to go on, right?!). Because I had no appointment, I was told they may not get to look at my car until Saturday, which was fine. I did not receive a call on Friday even though I called around 5pm to inquire what the status was. I received a call late Saturday morning telling me they would not look at it until Monday because the warning light was related to the transmission. It is now Monday at 3:12om and I still have no idea what is going on with my car. I called and left a message, but I have found that the service folks at this dealership do not care about MY TIME- they operate strictly on what is convenient for them. I am extremely frustrated with this dealership!!!!! More
by kathycomella
Employees Worked With
Paul
January 25, 2020
Completely Satisfied My sales representative, Samuel Opara, took care of me from start to finish. The whole process was very professional, along with my interaction with My sales representative, Samuel Opara, took care of me from start to finish. The whole process was very professional, along with my interaction with Michael Mills. More
by markwilliams8675
Verified CustomerEmployees Worked With
Samuel Opara, Michael Mills
January 24, 2020
Service was ok. No real complaints other than I did not get the emblem package I had removed from my truck returned to me, and they were unable to locate it when I pi No real complaints other than I did not get the emblem package I had removed from my truck returned to me, and they were unable to locate it when I picked up my truck, so I had to return to the dealership at a different time to pick it up. Service took longer than anticipated, but I guess that's to be expected. I did appreciate the Lyft to get to work after dropping my truck off, though! More
by B Sto
Employees Worked With
Catherine Jackson
January 24, 2020
Maintenance Brought my Equinox in for an oil change. Brandon reviewed other upcoming maintenance needs to include tires. He also explained some payment options Brought my Equinox in for an oil change. Brandon reviewed other upcoming maintenance needs to include tires. He also explained some payment options now being offered by the service department. Brandon was extremely helpful and took time out to answer all of my questions. More
by DEMABRY62
Employees Worked With
Brandon Colon
January 24, 2020
Service was excellent. My service adviser, Vladimir is always so efficient and helpful, which I appreciate very much. Service area and restroom always neat was excellent. My service adviser, Vladimir is always so efficient and helpful, which I appreciate very much. Service area and restroom always neat and clean. More
by BETTYMASSENGALE
Employees Worked With
Vladimir Kochubey
January 24, 2020
2020 Chevy Bolt EV I was thankful I was able to end my 2017 lease early and pick up a new 2020 Bolt . Jeovani was very helpful and guided me thru the whole process. I was thankful I was able to end my 2017 lease early and pick up a new 2020 Bolt . Jeovani was very helpful and guided me thru the whole process. Couple hours later I was able to leave with my new Bolt . Tom Filiberti More
by filiberti
Employees Worked With
Jeovani Nava
January 23, 2020
This is the best dealership that Chevrolet has in Georgia. They are very friendly and has very good customer service. I recommend you take you business to Jim Ellis Chevrolet off of Peachtree Industr Georgia. They are very friendly and has very good customer service. I recommend you take you business to Jim Ellis Chevrolet off of Peachtree Industrial. That's a great team. More
by futurescholarslearningcenter
Employees Worked With
Luis Valdez
January 23, 2020
I went to the dealership to buy a specific vehicle and knew how much I wanted to pay. Mario was my salesman and did a great job of making sure my deal went well. knew how much I wanted to pay. Mario was my salesman and did a great job of making sure my deal went well. More
by bikemattga
Employees Worked With
Mario Moreland, Dominique Lighten
January 23, 2020
Only the best!!! Elise Schaaf I am always impressed, when I get treated like I am the only one when I receive service from Elise Schaaf. She makes you feel that you are the only p I am always impressed, when I get treated like I am the only one when I receive service from Elise Schaaf. She makes you feel that you are the only priority issue matters first to her as it does to you at that moment when she assist you. Results matter. Service your time all this is important to her as it is to you. Vladimir kept me informed while I was a way for her. Great communication by him. She is the reason that your department is a success. Thank you Elise!!!! Sincerely, Franziska More
by franz.marchant
Employees Worked With
The Best Mechanic Jerard, Vladimir Kochubey, Elise Schaaf
January 23, 2020
I was very unhappy with Katy. She told me to bring by car in on Friday Jan. 17 and they would do diagnostic and order part if needed. I am very ill and mornings are a challenge. She was to call me and tell m in on Friday Jan. 17 and they would do diagnostic and order part if needed. I am very ill and mornings are a challenge. She was to call me and tell me what problem was. I did not hear a word Friday. I called Saturday and she told me nothing was done Friday and nothing would be done Saturday. She would call me MONDAY MORNING. After calling several times, I finally got her. She was not sure when car would be ready. Finally at 1:30 she called. I had let my caregiver leave for the day. We arranged for Lyft to pick up up on Tuesday at 10:00, I waited til 10:15. I called her and she had forgotten. She finally called Lyft. I have been a customer for five years and have never received service service this bad. More
by RIVERSLICKER11
Employees Worked With
Katy O., Brandon Colon, Zack Van Nus
